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800 TeleServices was established in 1997, and is dedicated to providing business process outsourcing (BPO) and one-stop solutions for the world's top companies in various industries. Using our cutting-edge technology, we provide our customers with modern services that aim to improve customer service experiences, and thus provide a competitive edge against competitors. Our customers include many companies in the global Top 500, both within and beyond China.

Based in Greater China, and conversant with other competitive Asian market cultures, 800 TeleServices has strong regional operational capabilities and system development services. We custom-design and execute for our clients a versatile range of both technical and commercial solutions for the efficient accomplishment of their BPO tasks. This enhances not only customer satisfaction and loyalty, but also client retention – all for our clients’ maximum returns and profitability. 800 TeleServices integrates technical know-how and professionalism with management expertise on the provision of one-stop BPO services. 

Background details

Established in 1997

Headquarters located in Shanghai, China

Over 5,000 employees

12 Operation Centres located in Asia-Pacific, including Shanghai, Kunshan, Guangzhou, Chongqing, Xi'an, Hong Kong, Taipei and Tokyo

Multilingual services, including Putonghua, Cantonese, Shanghainese, English, Japanese, Korean, French, Italian, and Spanish

Over 3 million cases and orders handled each month

Over 800 million users serviced globally

Over 4,000 companies using 800 TeleServices' self-developed service management software

Company Culture
  • Our Vision

    We envision to becoming one of the most respected companies in the world by helping our clients create value, both in the short run and the long run. With our expenence in the industry and our dedication to innovation, we are committed to providing up-to-date and best-in-the-field outsourcing services to our clients.

    We create optimal cost-efficiency with the support of our highly-trained staff, aiming to enhance client competitiveness and help them establish long-term win-win partnerships with customers. These are our guiding principles, which have always followed our corporate philosophy.

  • Core Values

    800 TeleServices places utmost importance on the satisfaction of our clients and our employees. Our core values consists of five tenets: Integrity, Respect, Authorization, Excellence and Professionalism.

    誠信
    清晰和透明的處事原則,體現在800飛翱集團內部和800飛翱集團與客戶之間發生的每一次交流中,是我們培養長期互相信任關系的支柱。
    Integrity
    Integrity
    We rely on clear and transparent business principles that are apparent in each interaction between 800 TeleServices and our customers. This is our way of establishing long-term mutual trust with our partners.
    Respect
    Respect
    A modest and open mindset is our key to innovating new possibilities.
    Empowerment
    Empowerment
    We allow our employees to take upon the responsibility of organizing their own workflow, becoming more self-inspired and creative, and giving them the power to make meaningful decisions that are in line with our company's goals.
    Excellence
    Excellence
    We use methods of operation that are highly respected internationally, such as six sigma, 5S, Tableau data analysis software, and other tools, in addition to providing customers with high-quality services and our self-developed technology. We strive to continuously optimize our efficiency and effect.
    Professionalism
    Professionalism
    We look at how we can achieve performance that exceeds our customers’ expectations, and keep us in the relentless pursuit of excellence.
Company Milestones
1997

1997

800 TeleServices officially established in Hong Kong.

1999

1999

Implementation of CRM concepts and system.

2000

2000

Business expands to Shanghai and Taipei.

2003

2003

800 TeleServices headquarters moves to Shanghai.

2008

2008

800 TeleServices begins e-Commerce services, and becomes part of Taobao.com's first wave of outsourcing service providers.

2009

2009

The company invests into Kunshan to further expand service capacity.

2011

2011

800 TeleServices implements Six Sigma management techniques, and was awarded with the ISO27001 Info Security Certification in the same year.

2013

2013

The company joins Sina Weibo, introducing a new channel to communicate smoothly.

2014

2014

800 TeleServices develops data analysis services, and develops Tableau software technology

2015

2015

Becomes PCI compliant

2016

2016

800 TeleServices expands to Guangzhou, Xi'an, and Chongqing

2018

2018

The company expands to Tokyo, Japan

2019

2019

The company expands Guangzhou operation centre to 500 seats, including French, Spanish, Japanese, and Italian language services.

2015

The company exceeds 3,000 employees, and expands Kunshan Soho International Plaza offices to match. In the same year, Shanghai HuaFan is recognized as a national High and New Technology Enterprise.

2015

Successfully develops mobile asset management & retail chain management platform EMIS.

1997

1997

800 TeleServices officially established in Hong Kong.

1999

1999

Implementation of CRM concepts and system.

2000

2000

Business expands to Shanghai and Taipei.

2003

2003

800 TeleServices headquarters moves to Shanghai.

2008

2008

800 TeleServices begins e-Commerce services, and becomes part of Taobao.com's first wave of outsourcing service providers.

2009

2009

The company invests into Kunshan to further expand service capacity.

2011

2011

800 TeleServices implements Six Sigma management techniques, and was awarded with the ISO27001 Info Security Certification in the same year.

2013

2013

The company joins Sina Weibo, introducing a new channel to communicate smoothly.

2014

2014

800 TeleServices develops data analysis services, and develops Tableau software technology

2015

2015

Becomes PCI compliant

2016

2016

800 TeleServices expands to Guangzhou, Xi'an, and Chongqing

2018

2018

The company expands to Tokyo, Japan

2019

2019

The company expands Guangzhou operation centre to 500 seats, including French, Spanish, Japanese, and Italian language services.

Management Team
  • Alex WongGroup Chairman & CEO

    One of 800 TeleServices' founders, and current overseer of the overall strategic direction of the company.

    Graduated from University of Birmingham in England with a Bachelor of Science in Mechanical Engineering degree.

    Over 36 years of marketing, teleservices, and hi-tech industry experience.

    Previously held senior Director and CEO positions in Hong Kong Main Board-listed companies.

  • Leonard ChanChief Strategy Officer

    One of 800 TeleServices' founders, and current Chief Strategy Officer responsible for business development strategies, and developing tailor-made efficient solutions for customers. Currently oversees three function departments, including Business Development and Account Servicing, Service Planning and Development, and Information Technology.

    Graduated with a Bachelor of Electrical Engineering degree from the University of New South Wales in Australia.

    Over 24 years of Asia-Pacific region business development and project management experience, with over 15 years of practical experience in the contact centre and customer service-related domain.

    Responsible for all operation centre facilities, and technology development strategies.

    Worked in customer service and telecommunications in the Asia-Pacific region prior to founding 800 TeleServices. As such, he is familiar with the local culture and business practices in many Asia-Pacific countries, and can provide the optimal solution for clients.

  • Benjamin Ma Chief Operating Officer

    Graduated from Hong Kong University as a Bachelor of Social Science.

    Over 20 years of customer service experience.

    Currently is responsible for the all of the company's operations.

    Earned distinctive regional accomplishments, including building up and managing the Hutchison call centre in Singapore, and managed the Mainland China operations for leading retailer Giodano, before joining 800 TeleServices.

Client Testimonials

800 TeleServices' unparalleled services have earned us client recognition and endorsement that in turn drives us to reach even greater heights.

Customer Service Director from a world-famous logistics company

“800 TeleServices' experience, knowledge, and professionalism is unparalleled in Asia. I personally interviewed eight companies operating in Asia, looking for companies with both skill and attention to detail in the call center industry, and fortunately, I found 800 TeleServices. Compared to other so-called “experts” in the same field, 800 TeleServices is a clear industry leader in terms of professional know-how.”

Director of Management Services from a world-leading hotel enterprise

“Since partnering with 800 TeleServices in 2014, we have seen firsthand how their operating team's “clients first” motto manifests in their first projects and day-to-day management. Following our expansion into new businesses and a shift in customer service priorities, the operating team was able to swiftly and effectively take care of our valued customers time and time again, proving their trustworthiness as a business partner.”

Executive Director & Vice President of a leading Japanese electronics company

“The customer service representatives of 800 TeleServices demonstrated high-quality service standards and telephone skills in handling our customer cases, and their management have also contributed to the success of this service hotline with their innovative ideas and experience.”

CEO & President of a famous B2B software company in the travelling industry

“800 TeleServices has provided top-quality customer services for my customers, allowing us to focus on our core business. Their services have far exceeded our expectations.”

Customer Service Manager in world-leading direct sales and herbal products company

During our company’s growth and business model transformation, 800 TeleServices has always been our most reliable partner! Using their professional service management system, excellent customer service outsourcing team, and efficient resources allocation, they were able to complete every task we asked of them, and won the recognition of many both within and beyond our company. During our company’s overseas expansion, we also earned the praise of international clients, helping further expand our services!

Social Responsibility

Giving back to society has always been an integral part of 800 TeleServices' mission and vision, and our regular contributions to activities also serve to motivate our staff as well.

Activities include:

  • Participation in blood donation campaigns
  • Individual volunteer participation in community service work for the disabled and elderly
  • Developing vocational training programs
  • Providing donations and educational support to economically disadvantaged villages in China
  • Active participation in social welfare activities organized by industry associations
  • Sponsoring education for our local communities
  • Providing technical support for charity organization websites

“Care and Educate” Charity Program

800 TeleServices has partnered with Shanghai Pudong Area Charity Public Service Center to begin the  “Care and Educate” charity program, where every year the company will fund the primary school education for four students from financially challenged backgrounds.

Care and support for Luhou County students

800 TeleServices Group initiated the “Ten Yuan Movement”, where each employee donates the same amount of money in order to support poor students in the Luhuo County mountainous region with quilts and blankets with our warmth and kindness.

Our Specialties

Our crafted customer service solutions allow your company to focus on core competitiveness, and increase the value of your main business operations in the following aspects:

Our flexibility with major Asia-Pacific regional languages, including Putonghua, Cantonese, Shanghainese, Minnan, Japanese and Korean, provide you with one-stop solutions.

Working with industry-leading companies in the Asia-Pacific have provided us with valuable experience with comprehensive international management techniques, and extensive knowledge of local culture.

We support communication channels in various media, such as telephone, IVR, internet, email, fax, mail, etc.

We have the advantage of four call centres situated across the Asia-Pacific, allowing you the choice of cost-saving offshore solutions and quality-focused local solutions.

We provide first-rate call centre services that redefine global standards of quality.

We analyse customer communication records and details to find the nature of the interaction, thus allowing clients to optimize and adjust their service process quickly.

We provide a flexible operation environment for clients based on the number of calls, workload, and deft human resources management.

Our 6 Services
1.Outsourced Contact Centres for All Media

Currently, this is 800 TeleServices' largest-scale business, and we have accumulated over twenty-two years of experience in this field. 800 TeleServices' call centres support traditional phone calls, as well as online chatting, Weibo marketing, email processing, WeChat, and more, as well as our own developed online Chat Master & Analytics System.

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2.eCommerce Customer Service Outsourcing

eCommerce customer service mainly relies on telephone calls and the internet in order to resolve customer enquiries. These services include product-selling, delivery, pre-sales, post-sales, sales arguments, as well as product defects or no stock available, and rely upon negotiating with customer service within a timeframe. Our services can help further improve your company image, increase sales turnover, help raise the number of returning customers, and improve on user experience.

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3.Property management notification service solutions

Our property management mobile platform EMIS is a specialized piece of software designed for commercial or residential property management. EMIS is currently the only comprehensive call centre and big data property management mobile platform on the market. EMIS can manage and monitor interactions with residents or tenants, and various operational statistics, such as energy usage, humidity, air quality, and more. EMIS is accompanied by a 24-hour customer hotline and WeChat line where residents or tenants can send their requests or complaints, and EMIS can even monitor the time professionals are sent to help and when they arrive. This platform can complete the entire process for customers, and many renowned property management companies have switched to EMIS in just three years since its competion.

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4.Chain store repairs management solutions

Our EMIS chain store repair and management solution is based on the core tenets of “digitization, transparency, standardization, and mobilization”. It provides full operational support and consultation services according to client customization. Depending on the situation, it can implement solutions and manage resources, acting as behind-the-scenes support for daily operations, and providing reports and data analyses based on real situations. This can help significantly reduce the amount of false alarms and other costs that lead to the loss of resources, unify store images, and increase effiency for new arrivals and more.

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5.Data Analysis Services

A sea of customer data flows into 800 TeleServices daily via various channels through our outsourcing services. Data analysis reports can serve as a deeper dive into customer thought processes that can aid in developing new processes, expanding services, and increasing brand participation. Each contact with a customer serves as an opportunity to collect data for clients, including phone calls, email, WeChat, online chat platforms, SMS, and other compatible software. After the data is collected, we use our technology, experience, and professional techniques to turn the raw data into substational information that provides a look at consumer actions or processes that are determined by various factors, and thus predict consumer behavior so that our clients can react quicker and have better results. 800 TeleServices has invested heavily into this area, and developed an AI analysis tool that can complete this task even more effectively.

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6.Comprehensive AI services

800 TeleServices has used its accumulated years of service experience to independently develop the “Smartbot” AI robot that can give intelligent responses, training, referral to human staff, testing, maintenance, data analysis, manual approval, and more, reducing the number of staff needed and costs.

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Quality Management
Quality Management
  • Adopt international recognized benchmark
  • People + process + technology + customer focus
  • Service benchmarking

    ex COPC·6 Sigma

    Technology

    Call process

    System

    Data management

    Reports

  • Regular service audit · client experienced management team
Key Elements of Success
Technology

Advanced technical
Comprehensive reporting and analysis processes
Follow up and upgrade control
Data development and data creation

Process

Manage process efficiency
Data accuracy and security
Trading efficiency and accuracy

Talent

Team morale and efficiency
Resource allocation management
Quality control mechanism

Job Recruitment

Speak your dream

For the talents, an exclusive stage

 

Positions

Location:
All

News & Events
  • 2020-02-10

    800 TeleServices CEO Holds Discussions With Frontline Staff During Kunshan Operations Center Visit

    On the first day of work after the extended Spring Festival, despite the number of new patients and suspected patients seemingly under control, people remained vigilant, as a crowded workspace is an easy way for infection to spread.

    On the first day of work after the extended Spring Festival, despite the number of new patients and suspected patients seemingly under control, people remained vigilant, as a crowded workspace is an easy way for infection to spread. It was a challenge for all companies during these trying times.

     

    As the largest outsourcing call center enterprise, 800 TeleServices runs eight operations centers in Greater China and Japan. As there are many staff spread out across the country and beyond, immense pressure is placed in 800 TeleServices to make sure everyone is safe during this coronavirus outbreak. However, thanks to the hard work of professionals across the company, preventive resources and preventive measures were able to be rolled out in short time, so that staff were all adequately protected.

     

    Furthermore, the conditions and worklife of staff was a topic of deep concern and worry for 800 TeleServices’ CEO, Mr.Alex Wong. During the Spring Festival period, he and other company executives worked tirelessly every day holding meetings to understand staff health conditions, required resources, and other important information.

     

     

    Today, Mr.Wong specially made a personal visit to 800 TeleServices’ largest operations center in Kunshan to check on preventive measures and talk to staff. Apart from this, Mr. Wong personally toured through employee dormitories to understand how precautionary procedures have been taken, and talking to staff from other areas who proactively decided to isolate themselves, guiding them to take the right attitude in both cooperating with the government measures, and also their work.

     

    800 TeleServices has long upheld the core value that all staff are part of a big family, and that each staff member is key to the company, We believe that 800 TeleServices will be able to unite together during this period of disease, and stay healthy together while serving clients in top form.

     

  • 2019-12-23

    800 TeleServices Awards 'Top 50 Most Influential Service Outsourcing Enterprises 2018'

    On December 19-20, the 2019 Shijiazhuang Service Trade Development Forum was held at Yiling Health City. The forum was hosted by the Shijiazhuang People's Government, and invited over 200 upper management staff from well-known enterprises, industry researchers, and managers from the Beijing-Tianjin-Hebei region to attend, and discuss the themes of 'New opportunities for free trade, and a New Age for Shijiazhuang in Service Trade. 800 TeleServices Group was formally invited to attend as a guest for the forum.

    On December 19-20, the 2019 Shijiazhuang Service Trade Development Forum was held at Yiling Health City. The forum was hosted by the Shijiazhuang People's Government, and invited over 200 upper management staff from well-known enterprises, industry researchers, and managers from the Beijing-Tianjin-Hebei region to attend, and discuss the themes of 'New opportunities for free trade, and a New Age for Shijiazhuang in Service Trade. 800 TeleServices Group was formally invited to attend as a guest for the forum.

    The forum was organized into four parallel ongoing forums, focused around industry integration, AI training, IDC companies and cloud servers, and service trade, etc. respectively. As a forerunner in the industry, 800 TeleServices discussed with many industry professionals and company representatives on the topics of coordinating industry development, increasing widespreadness, and increasing brand effectiveness, in order to plan out the future of the service trade in China.

    The Tops Best Practice Selection for China Service Outsourcing Industry is one of the biggest events in the service outsourcing industry in China, was held in Shijiazhuang for the first time. 800 TeleServices was Selected as a Top 50 Most Influential Service Outsourcing Enterprise for 2018, showing the industry's recognition of 800 TeleServices 20 years of experience, and creation of technologies such as the EMIS rosource management system, RPA process management, CHATMASTER multi-channel chat management system, QA management system, VPR voice recognition system, and KB database management report services, and more.

    800 TeleServices is an industry leader in China, and "innovation"is our duty. Apart from constantly improving the quality of our services, 800 TeleServices also implements cutting-edge technology into our outsourcing solution packages to satisfy our customer's varied needs with our 'customers first' approach.

  • 2019-09-26

    800 TeleServices Lauded for Innovation at China Sourcing Summit

    On September, the 10th China Sourcing Summit was hosted by the Hangzhou Municipal Government in Hangzhou. The Summit lasted three days, and industry professionals from more than 10 countries like China, USA, Germany, Japan, etc. got together to form over 1,000 attendees. The topics of the Summit was 'Embracing the 5G/AI age, gathering innovation, developing digital services and a digital economy', and over 20 individual events where held, such as discussions and analysis on service outsourcing enterprise quality control, and more. As an industry leader in China's service outsourcing industry, 800 TeleServices was invited to attend the event.

    On September, the 10th China Sourcing Summit was hosted by the Hangzhou Municipal Government in Hangzhou. The Summit lasted three days, and industry professionals from more than 10 countries like China, USA, Germany, Japan, etc. got together to form over 1,000 attendees. The topics of the Summit was 'Embracing the 5G/AI age, gathering innovation, developing digital services and a digital economy', and over 20 individual events where held, such as discussions and analysis on service outsourcing enterprise quality control, and more. As an industry leader in China's service outsourcing industry, 800 TeleServices was invited to attend the event.

    On the first day of the Summit, 800 TeleServices subsidiary Shanghai Huafan was awarded the 'Leading Customer Service Center Enterprise' award, whle 800 TeleServices customer relations operations department Assistant Vice President Ms. Lifang Shen was awarded the 'Leading Individual' award. This is no doubt a recognition of 800 TeleServices' constant development and improvement in the customer service business, and the dedication to developing new technology to further refine and improve the efficiency and quality of services over the past 22years.

    On September 28, 800 TeleServices  Business Development and Customer Service Division's Ms. Rowena Xu gave a riveting talk on the topic of simplifying digital services, and the challenges and opportunities customer centers will face under the current trend of digitization. Ms. Xu pointed out modern customer service outsourcing solutions must include the concept of digitization in order to succeed. She cited 800 TeleServices' EMIS system's unique closed loop property management style (including work order control resource management, repossession, routine checks, energy management, reports management, and environmental improvements), and how it shortens reaction time, and includes data digitizaing solution and AI image recongnition functions. These features can be used to manage not only commercial properties but now chain stores as well. 

    Although 800 TeleServices has won praise and awards from many organization both locally and abroad, as a company with Innovaiton as one of its founding concepts, 800 TeleServices will continue creating new technologies that can serve as solid foundations to support the development of te customer service center industry.

  • 2019-09-07

    800 TeleServices Returns to BOMA China In Even Higher Esteem

    On September 5-6, the BOMA China convention was held in Shanghai. The theme this time was how to gather global resources, and how to lead Chinese commercial real estate owner, managers, and service providers forward into future developments through the sharing of practical experiences.

    On September 5-6, the BOMA China convention was held in Shanghai. The theme this time was how to gather global resources, and how to lead Chinese commercial real estate owner, managers, and service providers forward into future developments through the sharing of practical experiences.

    800 TeleServices was graciously accepted by the organizer to attend BOMA China 2019. However, this time the company also presented the upgraded EMIS property management process notification service solutions, and portable Air Halo air purifier to many industry professionals.

    As you may know, EMIS was highly praised and approved of by industry professionals at last year's BOMA for its unique closed loop property management style (including work order control, resource management, repossession, routine check, energy management, reports management, and environmental improvements). The upgraded EMIS that 800 TeleServices presented this not ony optimizes the above functions, but also shortens reaction time, data digitizing solutions, and AI image recognition functions. These features can be used to manage not only commercial properties but now chain stores as well.

    Furthermore, apart from providing clean air to breathe, the Air Halo air sanitizer also contains high frequency Plascide ion technology, which will instantly kill bacteria, mold, and viruses that pass through the cleaning tube, removing any possible source of airborne infection without risking the possibility of infection when changing filters in conventional filter-based purifier. It is also capable of effectively breaking down formaldehyde molecules, meaning it is very useful in crowded spaces.

    Since its release, it has been welcom by the market, and in April, was awarded a Gold Medal in the 47th Geneva Internaltional Exhibition of Inventions, further proving its effectiveness. Recently, it also passed examinations by the Shanghai Institutes of Preventive Medicine, proving its germ-killing capabilities, The portable Air Halo is one of the latest products in this esteemed line of air sanitizer, and has been designed to work with external batteries or USB wired chargin, allowing people to clean up the air to one square meter around the user on the go.

    Over its 20 years of development, 800 TeleServices has always maintained its 'customers first' approach, innovating in order to provide value to our customers as part of our core beliefs. Using 800 TeleServices experience alongside the latest technology, we provide top-quality services to our clients.

  • 2019-09-03

    800 TeleServices Supports Returning Overseas National Youth Entrepreneurship Competition

    Recently, the Returning Overseas National Youth Entrepreneurship Competition 2019 was held, aiming to promote cultural exchanges between local and overseas cultures, and provide cultivation grounds for budding entrepreneurs to grow and speed up their overall services.

    Recently, the Returning Overseas National Youth Entrepreneurship Competition 2019 was held, aiming to promote cultural exchanges between local and overseas cultures, and provide cultivation grounds for budding entrepreneurs to grow and speed up their overall services. This year's competition received major support from a majority of Chinese youth, and over 600 people participated. 800 TeleServices Chairman and CEO Mr.Alex Wong was invited to the competition to share his process of entrepreneurship.

     

    As someone who began his business from scratch, Mr. Wong detailed all the ups and downs that have occurred over the past 22 years, but stated that he has never regretted the initial choice. To him, in this age of advancement, there is no other option than to keep marching forward in order to survive and develop further.

    During his sharing session, he talked about how 800 TeleServices began in Hong Kong as a traditional service outsourcing company, providing call center services.However, as business expanded, new operations centers were established in, Taipei, Shanghai, Kunshan, Guangzhou, Chongqing, Xian, and Tokyo, with the headquarters moved toShanghai. In recent years, there has been rapid major developments in internet technology within China, which is why he positioned the company to develop in hi-tech services, and use hi-tech to innovate in traditional customer service areas.

     

    Mr. Wong also talked about how 800 TeleServices serves clients from many different industries, such as Taobao, Tmall, China Eastern Airlines, China Telecoms, and more. Chatbots are now use to handle the excess burden of orders during Double 11 Day. In the future, 800 TeleServices aims towards helping clients solve problems in their business, and increase customer service efficiency. 800 TeleServices also provides muti-channels contact center outsourcing services, big data analysis, e-Business services, and AI management services. While the company has advanced quite a lot over 22 years, there's still a long way to go, and many unknown opportunities and challenges to face.

     

    Finally, Mr. Wong finished by expressing his hopes that many of the attending young entrepreneurs will be able to fulfill their dreams through their own hard work. The bigger the dream, the more you can endure in pursuit of it. When trouble arises, they must stay calm and search for the optimal solution to solve it. Mr. Wong believes that while success isn't easy to achieve, persisting and continuing on is the key to success.

     

  • 2019-06-20

    800 TeleServices Wins Digital Technology And Offshore Service Outsourcing Integrated Development Conference Award

    On June 20, 2019, the China (Xuzhou) nternational Service Outsourcing Cooperation Conference and International Digital Economy Summit was officially held.

    On June 20, 2019, the China (Xuzhou) nternational Service Outsourcing Cooperation Conference and International Digital Economy Summit was officially held. With the theme of “Digital Empowerment International Sharing”, more than 200 people, including senior industry experts, domestic and international service outsourcing leader executives, industry association representatives and local enterprise representatives gathered in Xuzhou to discuss the service outsourcing industry's transformation and upgrading and integration development in the era of China's digital economy. Representatives of 800 TeleServices were also invited to participate in the event.

    During this conference, 800 TeleServices won the Most Influential Offshore Service Outsourcing Company in China 2018 award. For 800 TeleServices, this honor acts as encouragement for our offshore service outsourcing work in 2018, and is an affirmation of the company's development over the past 22 years.

    Since the company's beginning in 1997, offshore service outsourcing has been one of the important businesses for 800 TeleServices. 800 TeleServices has continued to maintain a good, win-win partnership with its foreign business partners, helping them expand in the Asia-Pacific region. 800 TeleServices sticks to our core tenets of 'Experience, Innovation, and Human Touch', and provides business process outsourcing services for large enterprises at home and abroad. From the company's initial outsourcing customer service center, the company has developed into providing comprehensive customer service center services. At present, in addition to providing customers with all-media contact center outsourcing services, 800 TeleServices also provides customers with property management information service solutions, chain industry maintenance and image management solutions, data analysis services, e-Commerce outsourcing and artificial intelligence integration services. By providing various professional services, 800 TeleServices has successfully carried out more than 500 projects in many industries.

    In the future, 800 TeleServices will continue to use its experience and resources in order to implement various new technologies, and provide both international and domestic clients with more advanced business process outsourcing services.

  • 2019-06-20

    800 TeleServices Joins 20th Qinghai China Investment and Trade Fair for Green Development

    On June 20, the 20th Qinghai China Investment and Trade Fair for Green Development was held in provential capital Xining.

    On June 20, the 20th Qinghai China Investment and Trade Fair for Green Development was held in provential capital Xining. This year's fair had the theme of “Open Cooperation, and Green Development”, based on Xi Jinping Thought, and involved ecological construction, economic development, investment cooperation, and speciality trade. This year, 800 TeleServices was fortunate to be invited to the fair as a Shanghai representative.

    During the exhibition, 800 TeleServices drew the attention of fairgoers with the EMIS property management process information service solution, EMIS chain management process information service solution and Air Halo medical grade air disinfection machine series.

    Many participants commented, “ EMIS property management process information service solution, and EMIS chain management process information service solution can truly help relevant companies better manage their properties, saving on work time and human resource costs.”



    Indeed, EMIS's unique property closed-loop management approach (work order circulation, asset management, repossession services, inspection services, energy management, report management, environmental improvement) has achieved a leading position in the industry, gaining recognition with both domestic and foreign real estate companies. The EMIS chain management information service solution is also 800 TeleServices' latest self-developed system, mainly for the chain store industry. From store maintenance to the brand image of the appearance, the service response can be shortened, and digital solutions can be provided to provide efficiency and reduce costs.

    Worth mentioning is that members of the Shanghai delegation visited and had a cordial conversation at 800 TeleServices' booth, showing particular interest in the Air Halo medical grade air disinfection machine that has won the 47th Geneva International Invention Gold Award and has applied for multiple national patents. The series is a unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology. Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds. Germs are everywhere nowadays, and thus to protect yourself with a healthy environment, the Air Halo series is a recommended product over most other purifier brand products on the market.

    800 TeleServices' goal is to harness the spirit of innovation to provide various professional services for customers in different fields, solve customers' existing problems, and strive to develop more, better and better products.

     

  • 2019-06-12

    Kunshan City Government Leaders Visits 800 TeleServices

    On June 12, Kunshan City deputy mayor Mr. Lizhong Xiao and his team of experts visited 800 TeleServices' headquarters.

    On June 12, Kunshan City deputy mayor Mr. Lizhong Xiao and his team of experts visited 800 TeleServices' headquarters, the parent company of Kunshan key business process outsourcing service enterprise Kunshan Huapan Information Service Co, Ltd. in order to inspect and give valuable work advice. 800 TeleServices Chairman and CEO Mr. Alex Wong, as well as other company senior executives, was there to provide a warm reception and exchanges.

    Mr. Lizhong Xiao (third from right), and Mr. Alex Wong (fourth from left) take a commemoration group photo.

    During the inspection process, deputy mayor Xiao inquired in detail regarding 800 TeleServices' current status, main business and future development trends; among them, the research and development and application issues focused on AI-voice artificial intelligence. Representatives from the relevant departments in 800 TeleServices made detailed reports on the topic, and also had a heated discussion and experience sharing with experts, including many of the more prominent cases of using artificial intelligence chat robots. During the conversation, deputy mayor Xiao, as the leader of this exchange, mentioned that building a school-enterprise cooperation channel is a direct way to effectively solve the bottleneck problem of high-end technology application (such as AI artificial intelligence), and this concept is what this exchange is based upon.” Mr. Wong stated, “I am very grateful to Deputy Mayor Xiao for the exchange and sharing with experts with artificial intelligence in colleges and universities. This provides a great platform and channels from which we can further develop the future artificial intelligence business. We have 22 years of rich business experience and full understanding of the characteristics of different industries, so there are many experiences in the commercial application of AI artificial intelligence. We will also invest even more resources in the future, working with university experts to develop more AI application scenarios to serve more different types of industries."

    At the end of this visit, Mr. Wong expressed his sincere thanks for the advice and opinions to the Kunshan City officials as the representative of 800 TeleServices, and also stated that this meeting will lead to many productive advancements for the company, and that both sides have learned from the opportunity. At the end, he once again thanked the Kunshan officials for their years of support, and said that he believes 800 TeleServices will continue to contribute to the development of Kunshan.

     

  • 2019-04-26

    800 TeleServices Participates In Shanghai International Property Exhibition, Seeking Future Developments With Industry Experts

    On April 25, 2019, the Shanghai Property Management Industry Exhibition was held at the Shanghai New International Exhibition Center.

    On April 25, 2019, the Shanghai Property Management Industry Exhibition was held at the Shanghai New International Exhibition Center. The exhibition was a gathering of new proposals for cutting-edge property management techniques, and the scope covered property management companies, smart communities O2O, smart security, smart home, self-service facilities, environmental greening maintenance, energy-saving solutions, cleaning and indoor environment products. As an advanced property and chain industry management solution provider, 800 TeleServices was also invited to join the exhibition.

    At the conference, 800 TeleServices presented the EMIS property management process information service solution, EMIS chain management process information service solution, and the Air Halo Medical-grade air sterilization machine series to other participants. Both exhibitors or attendees recognized the significance of the EMIS solutions and the Air Halo series.

    The 800 TeleServices booth was crowded with people. Both live audiences and industry experts were particularly interested in the overall system + manual integration solution offered. Both the unique closed-loop property management method of the EMIS property management process information service solution (work order circulation, asset management, repossession service, inspection service, energy management, report management, environmental improvement), or EMIS chain management information service saw compliments for its ability at reducing service response times.

     

    In particular, the Air Halo Medical-grade Air Sterilization Machine Series that uses the EMIS system's environmental improvement characteristic drew the attention of the crowd. The series, which has won many international patents for the 47th Geneva International Invention Gold Award, is a unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology. Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds.

    During the event, Ms. Xu, Director of Business Development and Customer Service Department, pointed out to press, “800 TeleServices is a business process service outsourcing company. Among them, EMIS property and chain management information service plan is also part of our Group's businesses. Unlike other companies, EMIS is not just a software - it is a total service solution. The Air Halo Medical-grade air disinfection machine series as an important part of the EMIS solution, and truly reduces the amount of bacteria and diseases, thu providing a safer indoor environment."

     

    To 800 TeleServices, this is only the beginning. 800 TeleServices will continue to stride forward into the future, and innovate using the company spirit of “Experience, Innovation and Human Touch”, in order to create even more and better products and services for our clients.

  • 2019-04-18

    800 TeleServices Dazzles 7th China International Imports Expo Attendees With New Technology

    On April 18, the 7th China International Imports Expo was held at the Shanghai Exhibition Center. 800 TeleServices was invited to participate in the expo as an outstanding representative of the Hong Kong, Taiwan, and Macau region enterprises.

    On April 18, the 7th China International Imports Expo was held at the Shanghai Exhibition Center. 800 TeleServices was invited to participate in the expo as an outstanding representative of the Hong Kong, Taiwan, and Macau region enterprises.

    At the expo, 800 TeleServices showed off the already-renowned EMIS property management process information service solution and Air Halo medical grade air disinfection machine series, and the latest EMIS chain management process information service solution.

    As is widely known, EMIS' unique property closed-loop management approach (work order circulation, asset management, repossession services, inspection services, energy management, report management, environmental improvement) has achieved a leading position in the industry, gaining recognition with both domestic and foreign real estate companies. The EMIS chain management information service solution is also 800 TeleServices' latest self-developed system, mainly for the chain store industry.

    Currently within the chain store industry, management software is plenty, but few can provide operation and maintenance service functions. The EMIS chain management information service solution features are: one one hand, it provides high-quality software and services for the chain industry, conducting business anytime and anywhere, and shortening service response time. Meanwhile, digital solutions can be provided to provide efficiency and reduce costs, thus solving problems that cannot be solved by paper reports.

    During the event, 800 TeleServices Chairman and CEO Mr. Alex Wong was invited to a press release event as a speaker, and he introduced the company's current developments, and an introduction tothe Air Halo medical grade air disinfection machine that has won the 47th Geneva International Invention Gold Award and has applied for multiple national patents. In particular, Mr. Wong pointed out, “Germs are everywhere nowadays, and thus to protect yourself, you need a healthy environment. Air Halo has both an independent type, and portable and ducted types. It uses  unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology.Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds.”

    800 TeleServices' goal is to harness the spirit of innovation to provide various professional services for customers in different fields, solve customers' existing problems, and strive to develop more, better and better products.

     

  • 2018-12-15

    Huafan Awarded CTI Forum Editors' Choice Award 2018

    Over the past 20 years, 800 TeleServices has accumulated experience in cooperation with customers in different business areas to become the leading professional BPO service provider in Asia.

    Over the past 20 years, 800 TeleServices has accumulated experience in cooperation with customers in different business areas to become the leading professional BPO service provider in Asia, and champion the spirit of innovation. The company holds a number of software copyrights, and has launched a number of different areas of professional services such as artificial intelligence integration services, e-commerce outsourcing services, data analysis services and the latest property and chain store management information services.

    Among them, Huang Xiaoman is the assistant vice president of the service and development department, leading the project implementation team to manage project implementation for important customers, ensuring that the project is delivered on time while maintaining customer satisfaction. In addition, Huang Xiaoman is responsible for the development of new products and services, adding more technological elements to the traditional outsourcing customer service and process outsourcing, and moving towards big data and artificial intelligence. The new generation of property and chain store management process information service solution (EMIS),  developed by the company, has been highly evaluated by customers in the actual use of the industry.

     

    As part of the first wave of foreign-capital enterprises with legally-operated outsourcing call centers, 800 TeleServices has used its years of rich experience in order to solidify its position as an outstanding company in the field. However, 800 TeleServices did not stop there, and used the concepts of the internet and big data to lead the call center and service process outsourcing industry into the “hi-tech” age.

     

  • 2018-11-05

    800 TeleServices Receives Widespread Praise At China International Imports Expo

    On November 5, the first China International Imports Expo was held in Shanghai, attracting exhibitors from across the world to show their products to customers looking to find relevant products.

    On November 5, the first China International Imports Expo was held in Shanghai, attracting exhibitors from across the world to show their products to customers looking to find relevant products.

    800 TeleServices attended the expo at the invitation of the Hong Kong Trade Development Council. With 21 years of history and experience, the company has become an industry leader in the service outsourcing industry. By working with clients in many industries, 800 TeleServices has amassed experience, innovation, and has launched professional services such as artificial intelligence integration services, e-commerce outsourcing services, data analysis services and the latest launch of property and chain store management information services.

     

    During this event, 800 TeleServices business process outsourcing service received recognition, and the EMIS chain management process information service solution and Air Halo medical-grade air disinfection machine series drew the attention of government officials, the press, property owners, and more attendees.

    During a special program for Outstanding Interpretation on the Shanghai People’s Broadcasting Station on November 8, special guests Hong Kong Trade Development Counciland East China and Central China Chief Representative Mr. Winghei Zhong, 800 TeleServices Chairman and CEO Mr. Alex Wong, and the MC, discussed the topic of “How Hong Kong Enterprises in China Can Better Connect with the Mainland Market through the Expo”. Among them, Mr. Zhong analyzed how the Hong Kong Food and Service Trade would conduct more cooperation and exchanges in Mainland China, and using 800 TeleServices' property and chain store information service as a classic example, pointed out, “800 TeleServices uses Hong Kong's advanced property management service concept to serve residents in the Mainland and enhance the overall strength of the property company. The latest version of its chain management system has also improved the latest technology of the Internet of Things. It reflects the spirit of the 'new era, sharing the future' of the Expo."

     

    800 TeleServices uses Innovation as a base for company growth, and will use this China International Imports Expo as a base in order to expand and improve, developing new technologies that will be  useful for customer services in various industries.

     

  • 2018-09-14

    800 TeleServices Wins Praise For EMIS System At BOMA 2018

    On September 14, BOMA 2018 was held at the Grand Hyatt Shanghai.

    On September 14, BOMA 2018 was held at the Grand Hyatt Shanghai. This expo brings together many renowned domestic property companies and service companies, and as a property service enterprise that joined the industry in recent years, 800 TeleServices was invited to participate in the event.

    For the first time participating at BOMA, 800 TeleServices showcased the “new generation” of property management process information service solution – EMIS, developed using the years of experience in providing professional customer service for the leading real estate property managers and developers at home and abroad.

     

    During the event, 800 TeleServices' products saw rave reviews, and was immensely popular. EMIS's unique property closed-loop management approach (work order circulation, asset management, repossession services, inspection services, energy management, report management, environmental improvement) caught the attention of the attendees, and many people praised the characteristics of EMIS, being “digitalization, streamlining, transparent, and mobile”.

     

    Furthermore, EMIS' Environmental Improvement aspect, the Air Halo medical grade air disinfection machine series, also became a hot topic at the expo. Air Halo is a unique high-frequency plasma Plascide® air purification tube technology that purifies the air and can instantly kill bacteria, mold, and viruses in the air – a one-time purification of the source of diseases that removes the element of secondary infection sources that happen during the replacement of traditional filter technology. Apart from sterilization, the molecular structure of formaldehyde is also broken down, making the area of use formaldehyde-free, and is also usable in areas with dense crowds.

    For 800 TeleServices, EMIS is just the beginning. Upholding the company spirit of “Experience, Innovation, and Heart-to-Heart Communication”, 800 TeleServices will continue to provide various professional services for customers in different fields, solve customers' existing problems, and strive to develop more, better and better products.

  • 2018-08-23

    800 TeleServices Donates Funding For Quilts For Students

    Recently, 800 TeleServices concluded its “10 Yuan Movement” charity donation activity.

    Recently, 800 TeleServices concluded its “10 Yuan Movement” charity donation activity. The purpose of this donation activity is as it says, to collect donation gifts of the same amount from employees, and then provide quilts for students at the Wenshu Primary School in Luhuo County, so that they may feel the warmth of 800 TeleServices staff's contributions every night.

     

    At the beginning of the event, both the executives and ordinary employees of 800 TeleServices donated generously and raised the money in the shortest possible time. Relevant colleagues in 800 TeleServices also contacted the quilt supplier in the quickest time, and delivered the new quilt to the school during the cold weather. All 800 TeleServices staff hope that these quilts will warm the children's cold nights and give them enough sleep to meet every day of study and life.

    In 2007, after many donations from various sectors of the society, Wenshu School was established in the Zhuhai Pastoral Area of Cicheng. The school has a good educational environment, advanced multimedia teaching equipment and excellent teaching teachers, so that children in Tibetan areas have the same educational opportunities as children in the city. After more than ten years of teaching and operation and private donations from the community, there are currently more than 800 students studying and living here. Here, students gain more than just knowledge, but also gratitude and compassion.

     

    For many years, 800 TeleServices has abided with the service spirit of “Boundless love and gratefulness”,  and is committed to participating in various charitable activities, helping the needy, and using action to showcase 800 TeleServices' strong social responsibility.

     

     

  • 2017-12-12

    800 TeleServices Speaks On AI Services Integration With “One Belt, One Road”

    On December 12, the China Council for International Investment Promotion, Internet Customer Center Consortium, and Huishui Municipial Government, Huishui Big Data Administration, HTC MDong Technology, and Guizhou Forerunner College jointly hosted a “One Belt, One Road” AI Services Integration Forum at Guizhou Bainiaohe Digital Town, under the theme of 'Technology Leads the World, Talents Decide the Future'.

    On December 12, the China Council for International Investment Promotion, Internet Customer Center Consortium, and Huishui Municipial Government, Huishui Big Data Administration, HTC MDong Technology, and Guizhou Forerunner College jointly hosted a “One Belt, One Road” AI Services Integration Forum at Guizhou Bainiaohe Digital Town, under the theme of 'Technology Leads the World, Talents Decide the Future'.

     

    The forum aims to provide a high-quality communication platform for related enterprises and institutions engaged in customer center and service outsourcing industry. 800 TeleServices was invited to participate in this forum to share  artificial intelligence developments and human resource needs trends.

     

     

    800 TeleServices Chairman and CEO Mr. Alex Wong was invited as a guest to share a speech on the theme of New Technology and Service Integration. In the talk, Mr. Wong specially pointed out, “800 TeleServices has accumulated a lot of process management and training experience during its 20 years of development. Therefore, we have strong advantages in business development such as artificial intelligence integration services and data and business intelligence analysis services. For example, the company's business process management system, EMIS, was developed through years of customer management experience and the latest AI artificial intelligence technology. Customers request services via telephone, mail, WeChat, or app, and the system automatically arranges according to demand. The work orders are processed in the shortest time possible, and the service level has improved according to customer feedback. At present, EMIS has served more than 120 projects, covering more than 7,500 square meters of property area, and reaching over 100,000 users. The annual work order volume exceeds 700,000 orders, which has won unanimous praise from users. For 800 TeleServices, EMIS is only the beginning, and the development of AI is bound to make the modern service industry face new opportunities and challenges. Therefore, the introduction of AI talents, it is also crucial for us."

     

    Over the company's history, “Experience, Innovation, and Human Touch” have been the core tenets of 800 TeleServices. Providing customers with comprehensive services, improving customer satisfaction, and improving service quality are the unchanging ideals the company strives for.

  • 2017-09-14

    Huafan Information Awarded China Best Customer Service Center Technological Application And Innovation Award

    On September 14, the Customer Service Innovation Conference 2017 was held in the Westin Shenzhen Hotel.

    On September 14, the Customer Service Innovation Conference 2017 was held in the Westin Shenzhen Hotel. The conference was led by the China Association of Communication Enterprises, and co-organized by CTI Forum and the Shenzhen Call Center Industry Association. With the theme of “seizing early opportunities in the digital transformation of the contact center industry”, the  conference attracted many authoritative experts and corporate leaders in the industry to join.

     

     

    As a pioneer in China's service outsourcing industry, Shanghai Huafan has firsthand experienced the development of China's service outsourcing industry. Huafan Information has continued to stay at the forefront of the industry, from the initial one-on-one human telephone customer service, to mail processing, and subsequent social multimedia services, until  the current era of AI services. At present, Huafan Information's businesses provide clients with interactive services, enterprise business process management services, artificial intelligence integration services, data and business intelligence analysis services, training and consulting services, digital marketing, and logistics services based on years of customer service outsourcing services. These services are based on the needs of existing customers and the future of China's service outsourcing industry.

     

    As a leading company in the domestic call outsourcing industry, Huafan Information has always regarded “innovation” as an important mission of the company. In the course of many years of development, we have successfully implemented more than 500 projects for well-known enterprises at home and abroad, providing customers with a variety of different customer services, and enhancing their market influence. At the conference, CTI Forum deputy general manager Ms. Zhihuan Li mentioned: “Huafan Information obtaining the China Best Customer Service Center Technology Application and Innovation Award 2017 is a testament to the company's leading position in the innovation of the field. We also hope that Huafan Information will continue to develop different types of services in the future, provide customers with more advanced technology, improve service quality,  continue to expand its influence in the industry, so that the industry has more choices to offer."

  • 2017-05-08

    800 TeleServices Wins Multiple Awards At China Customer Service Festival

    On May 8, 2017, the China Customer Service Festival 2017 organized by the China E-Commerce Association Customer Contact Center Professional Committee and Caibo (China) Learning Management Organization was held in Beijing Diaoyutai Hotel.

    On May 8, 2017, the China Customer Service Festival 2017 organized by the China E-Commerce Association Customer Contact Center Professional Committee and Caibo (China) Learning Management Organization was held in Beijing Diaoyutai Hotel. Leaders attending the opening ceremony included leaders of the National Committee of the Chinese People's Political Consultative Conference, the Ministry of Industry and Information Technology, the State Administration for Industry and Commerce, the Ministry of Commerce, the Central Policy Research Office, the Ministry of Civil Engineering, and other industry leaders.Over 1,000 staff from customer contact center companies from the financial industry, the Internet industry, the e-commerce industry, and the manufacturing industry attended the opening ceremony of the Customer Service Festival.As a leading call center outsourcing service provider in China, 800 TeleServices subsidiary Shanghai Huafan Information Service Co., Ltd. was cordially invited to attend the event.

     

    At the main event on May 9-10, eight sub-forums were held for over 2,000 attendees, presented by over 60 experts, scholars, and business managers from across China.  During the Customer Service Festival, team management cases, quality inspection management cases, training management cases, service innovation cases, outstanding employer case sharings, touching industry events, and inspirational meetings were all shared and presented. On the evening of May 9th, a large-scale cultural performance and awards evening was held.

     

    At the awards ceremony, Shanghai Huafan Information Service introduced Lean Six Sigma, 5S, ISO9001, ISO27001, etc. utilizing our over 20 years of customer service experience.  Using the e-Learning platform to improve work efficiency, unifying making management more efficient, providing customers with international level optimization services, maximizing results and creating more value. Up to now, the company has produced over 13 nationally copyrighted products, and in 2015 was awarded the status of a nationally recognized high-tech enterprise (GR201531001091). We have successfully upgraded from “single customer service outsourcing enterprise” to “diversified new outsourcing contact center”. The company also won the unanimous affirmation of the leaders and guests of the conference, and was awarded the China Customer Contact Center Industry Best Service Case 2017 award, and Shanghai Huafan project manager Mr. Yubo Cao was awarded the China Customer Contact Center Industry Youth Medal 2017 for his outstanding leadership and excellent work performance as a trustworthy partner during his tenure.

     

    The China Customer Service Festival was successfully held to promote the transformation and upgrading of the service industry, promote the collaborative innovation of the Chinese customer contact center industry, and improve customer service levels.

  • 2017-04-11

    800 TeleServices Wins Multiple Awards at Alibaba Conference

    On April 11, the 2nd Alibaba CCO Department Annual Partner Conference was held in Hangzhou, China, with Ali partners across Greater China invited to join the event. As one of the company's longest partners and largest customer service outsourcing provider, 800 TeleServices subsidiary Kunshan Huafan attended the event.

    On April 11, the 2nd Alibaba CCO Department Annual Partner Conference was held in Hangzhou, China, with Ali partners across Greater China invited to join the event. As one of the company's longest partners and largest customer service outsourcing provider, 800 TeleServices subsidiary Kunshan Huafan attended the event.

     

    During the conference, Ali Group expressed its full recognition of the support of its partners over the years and commended some of its outstanding partners. In particular, Kunshan Huafan won the “Five Years Commemoration”, “Double 11 Outstanding Contribution Award” and the “Outstanding Service Individual Award, and was nominated for the “Way of Life Award”. Among them, the "Five-Year Commemoration Award" was received by Huafan Assistant Vice President Mr. Zhangli Qitian; the "Double 11 Outstanding Contribution Award" was awarded to Tmall merchants Senior Director Yang Xu; and Taobao consumer service staff Kong Fan (Huang Huafeng) won the "Outstanding Service Award". The audience provided the awards presentation with a welcoming reception and applause.

     

    As a leading company in the call center outsourcing industry, 800 TeleServices always insists on providing customers with high quality and high efficiency services to meet the needs of consumers. At the same time, the variety of business models have also met the various business development needs of Ali, and various departments of Alibaba Group have shown their appreciation for our compant. The service quality and customer experience are further enhanced by the Lean Six Sigma approach.

     

    This award is undoubtedly the full recognition and affirmation of Alibaba Group's recognition and trust in 800 TeleServices efforts in the past years, and the deepening of all aspects of future cooperation. With the joint efforts of both sides, future cooperation will surely lead to new highlights, new achievements and new breakthroughs.

  • 2017-03-28

    Adwords Next Step In Reaching Success

    On March 28, 800 TeleServices Group subsidiary Taiwan Huafan Internet Marketing Co., Ltd. worked with world's largest search engine company Google to hold an event at Google's Taiwan center themed around 'The Key To Being Seen'.

    On March 28, 800 TeleServices Group subsidiary Taiwan Huafan Internet Marketing Co., Ltd. worked with world's largest search engine company Google to hold an event at Google's Taiwan center themed around 'The Key To Being Seen'. This event brought together tourism, investment, beauty, real estate, online and offline education company executives and leaders, and shared with others how to make better use of Google keyword advertising and YouTube advertising in order to enhance the effects of corporate advertising and corporate image.

    During this event, Huafan Internet Marketing senior manager Mr. Zhibin Hu shared information on Google Adwords as a product, under the theme of how to be more visible on the internet. Nowadays, the Internet has quietly penetrated into various fields, and people's lives are inseparable from the Internet. According to authoritative statistics, Internet access rate in Taiwan has been increasing every year over the years. The usage rate of smartphones and tablets has gradually replaced desktop computers. Internet access through mobile terminals allows you to access various types of information online anytime, anywhere. Today, most of the world's netizens use Google to conduct product inquiries and learn about the information and features of various products. Based on people's behavioral characteristics, Google launched the "Adwords" network promotion method.

     

    Google Adwords is characteristic in that it is low-cost and high-efficiency, and integrates all internet media promotional methods in order to target potential consumers, and apart from helping enterprises of various sizes promote their products, it can also improve awareness of their products in general.

     

    After the conference, the audience expressed a deep interest in learning more about “Google AdWords”. Several senior managers from other companies approached our Taiwan Huafan representative, and agreed to work together on thee spot. At the venue, 800 TeleServices Group CEO Mr. Alex Wong expressed, “As a certified Google Global Partner, Huafan Internet Marketing will continue to dissect various data in order to understand consumer trends, and use the data to choose the appropriate internet media in order to present clients’ products to the customers, and bring the largest possible profits to our client.

     

  • 2016-12-20

    800 TeleServices Holds Shanghai-Hong Kong Youth Professional Cooperation Forum

    Recently, the Shanghai-Hong Kong Youth Professional Cooperation Forum co-sponsored by the Hong Kong and Shanghai Pudong Association and Shanghai Hong Kong Federation was held in Shanghai Pudong New Area.

    Recently, the Shanghai-Hong Kong Youth Professional Cooperation Forum co-sponsored by the Hong Kong and Shanghai Pudong Association and Shanghai Hong Kong Federation was held in Shanghai Pudong New Area. Leaders from various industries and more than 300 representatives of Shanghai and Hong Kong youths conducted in-depth research and discussed topics such as the finance, high-tech and cultural industries through keynote speeches and group discussions, and jointly working towards new innovative developments in the Pudong district. The exchanges and cooperation between Shanghai and Hong Kong were conducted in the hope of ushering in the new stage and new opportunities for cooperation and development between the two cities.

     

    Mr. Alex Wong, Chairman and CEO of 800 TeleServices, was invited to attend the forum. During the event, he gave a keynote speech based on the company's own development, and shared the entrepreneurial process behind 800 TeleServices' development in Pudong. As one of the representative enterprises for investment in Shanghai and Hong Kong, 800 TeleServices Group was established in 1997 in Hong Kong, and Shanghai Huafan was established in 2002 in Pudong, Shanghai. He pointed out that Pudong has four major development advantages, namely: a large-scale market, and thus rich in human resource talents; professional government services that are efficient and convenient; a concentration of high-tech enterprises with government support is strong; and an open free trade market, which makes investment procedures easier, making trade development more convenient. In the process of development, the company fully utilized these advantages, and through policy and continuous innovation, successfully expanded its business scope to customer interaction, e-commerce, data analysis, mobile property management platforms, digital media promotion program, and operation site management, and more areas. Currently, the company has seven call operation centers in Greater China, including Shanghai, Kunshan, Guangzhou, Chongqing, Xi'an, Hong Kong and Taipei, with operations in major Asia Pacific regions. He urged Hong Kong youth to increase their understanding of Pudong, and encouraged them to find opportunities and realize their self-worth in the next round of development in Pudong.

     

    Pic above: 800 TeleServices Chairman and CEO Mr. Alex Wong presents a keynote speech at the event.

     

    In the panel discussion afterwards, Mr. Wong spoke on the theme of New Opportunities for Innovation and Investment Development. He stated that Shanghai-Hong Kong cooperation is the current trend. Pudong has a leading position in Shanghai thanks to four pillars of international economy, finance, trade and shipping. The industrial advantages between Hong Kong and Pudong are also similar. The two places can not only complement each other but also have a lot of room for cooperation. With the further deepening of policies such as reforms and opening up policies, Shanghai and Hong Kong enterprises should actively build innovative platforms, expand high-tech business, create an innovation-driven development and operation model, and establish new mechanisms to motivate employees. In the process of development, enterprises should always pay attention to the transformation of the market and the innovation of science and technology, and make adjustments to their own enterprises in real time in order to continue  development.

     

    The speech won the enthusiastic reception from the participants. It not only gave a clear picture of the opportunities and challenges of the new era from the perspective of enterprises, but also built a beautiful blueprint for exchanges and cooperation between Shanghai and Hong Kong.

     

    Alongside the deepening of Shanghai-Hong Kong cooperation, more and more professionals will find opportunities for development in the exchanges and cooperation between the two places. As a Shanghai-Hong Kong enterprise, 800 TeleServices has continued to innovate at a constant pace since its establishment, consolidating its leading position in the industry, and setting a benchmark for Shanghai and Hong Kong businessmen. Going forward, 800 TeleServices will continue to shoulder the mission of promoting the common development of Shanghai and Hong Kong. Through the sharing of our own experiences, we will actively promote exchange activities between the two global cities, and contribute to the cooperation and development of Shanghai and Hong Kong.

  • 2016-12-01

    800 TeleServices Wins Best Manager Award At Alibaba Event

    Recently, the first Alibaba Group Customer Experience Group Partner Conference was held in Hangzhou, and Ali partners situated in Greater China participated in the event.

    Recently, the first Alibaba Group Customer Experience Group Partner Conference was held in Hangzhou, and Ali partners situated in Greater China participated in the event. As one of the largest and most cooperative customer service outsourcing service providers of the Ali Group, 800 TeleServices Group was invited to attend the conference.

     

    During the conference, the Ali Group expressed its full confidence in support of its partners over the years, and presented awards to some of its partners. In particular, the Best Manager Award was received by 800 TeleServices subsidiary Kunshan Huafan's Alibaba Group Customer Experience Group (CCO Line) operation manager, Song Chen.

     

    Pic above: Kunshan Huafan CCO Line Operation Manager Song Chen receives Best Manager Award

     

    Song Chen has previously received the Singles' Day Best Operations Award 2013 and Singles' Day Best Ali Partner Individual Award 2014. Thanks to his excellent leadership skills, he has now also won the Best Manager Award.

     

    “Stay understanding but not apathetic, calm but not numb, passionate but not flattering, humble but not self-deprecating” is Song Chen's motto, which has accompanied his thirteen years of work and daily life. He has dedicated the best part of his youth to the cause that he fought for.  He said: "As a manager, we need to maintain proper amount of anxiety and a sense of crisis, and not to be immersed in the security of the moment." He set an example in his work, and his serious and persistent attitude affected not only the Tmall business, but also drove the working atmosphere of the entire CCO line and laid a solid foundation for the growth of the project. It is because of his thirteen years of hard work and persistence that he has achieved today's results and set an example for his peers.

     

    We would like to congratulate Song Chen again, and wish him to continue leading the team even greater heights!

  • 2016-10-28

    800 TeleServices Gives Talk On Internet+ Intergration Development At Xuzhou Service Outsourcing Innovation Forum

    Recently, the Xuzhou Service Outsourcing Innovation Development Summit Forum and Xuzhou Network Economy and Service Outsourcing Project Investment Promotion Conference 2016 was held in Xuzhou,.

    Recently, the Xuzhou Service Outsourcing Innovation Development Summit Forum and Xuzhou Network Economy and Service Outsourcing Project Investment Promotion Conference  2016 was held in Xuzhou, jointly hosted by the CPC Gulou District Committee, Gulou District People's Government and Xuzhou Municipal Bureau of Commerce. The meeting invited many government-related department leaders, industry authoritative experts, and associations and business representatives in e-commerce, service outsourcing, trade and circulation, to discuss the new direction of Xuzhou's service outsourcing industry and Internet industry, and promotion of the service outsourcing and network economy of Xuzhou, in order to allow comprehensive integration and rapid development.

     

    Haorong Gu, Director of Business Development and Customer Service at 800 TeleServices, was invited to attend the conference and gave a speech based on the company's own innovation and development.  The theme of “Internet + New Service Innovation Practice” was deeply elaborated and analyzed.  He highlighted the "EMIS Property Management  System" developed in-house using Internet technology. This system has obtained the national independent development copyright, and has a centralized and unified back-end service platform, which can not only quickly set indicators, automatically distribute work orders, but also provide complete data display and real-time warning reminders. At the same time, using the mobile app functions and the extension of the WeChat application, the real-time synchronization of data is perfectly realized, and according to accurate data analysis, the hidden information is deeply interpreted, and targeted services are provided for different users. EMIS is like a highway that is well-connected, bringing together all the data generated during the service process and then delivering the most useful information to each user in an orderly manner.

     

    800 TeleServices' Shaorong Gu presents his speech

     

    The advantages of EMIS are particularly prominent in specific project cases. For example, in cooperation with a world-renowned property management consulting company, in order to better serve customers, our company pioneered the dual service model of “Internet” + “Manual Customer Service” to combine EMIS with call center services. Apart from 24/7 customer services, and comprehensive system development and maintenance, intelligently collected user lists, manage all services and facilities, and improve efficiency through mobile terminals, improving response times. This innovative approach of integrating the Internet with modern voice services has changed the inherent management model, and can be carefully tailored to the needs of clients, providing a new solution to modern property management. The speech was unanimously praised by the guests present, and attracted widespread attention from the industry. Many participants expressed their hope to have a better understanding of EMIS.

     

    At present, China's service outsourcing industry is at a critical stage of transformation and upgrading, and the development of the Internet platform has gradually become the mainstream direction. In response to this phenomenon, Director Gu said that the service outsourcing industry should break the geographical restrictions, form new gatherings and interactions via the Internet platform, and focus on innovation and research and development to improve the level of service outsourcing in order to achieve industrial upgrading and sustainable development. As an industry leader in domestic service outsourcing, 800 TeleServices has always regarded innovation as the main driving force of enterprise development, constantly innovating the company's service model, in order to continue staying at the forefront of the current era. In the future, 800 TeleServices will continue to carry out the mission of industry advancement  as always, in order to satisfy new changing needs, and set a benchmark for the new development of the service outsourcing industry.

  • 2016-09-01

    800 TeleServices Invited To TravelDaily Conference 2016

    On September 1, the two-day TravelDaily Conference 2016 came to a successful conclusion in Lushan, Shanghai.

    On September 1, the two-day TravelDaily Conference 2016 came to a successful conclusion in Lushan, Shanghai. The theme of the conference was “Embracing the Big Era”, and more than 1,200 top global tourism leaders and over 40 top industry leaders gathered in Shanghai to focus on this era of change and competition, and discuss in-depth how companies can seize the opportunities available and plan for the future. 800 TeleServices was invited to participate in the event, and successfully demonstrated solutions such as call center outsourcing, data analysis and system support, which triggered strong response and wide attention.

    Pic above: 800 TeleServices booth at the venue

     

    As a comprehensive customer service management expert, the company has always been committed to the use of new scientific and technological achievements, and promoting the development of information technology, enhancing customer experience, solving the worries of enterprises, helping companies face the wave of the times, and building a blueprint for development. This coincided with the theme of this year's TravelDaily Conference. During the conference, representatives of many tourism, aviation, hotel and other industries stopped by 800 TeleServices' bustling booth, and talking with 800 TeleServices staff in order to understand the various available solutions and the latest applications.

     

     

  • 2016-07-06

    800 TeleServices (Shanghai) Investment Management Company Ltd. shares valuable experience as industry representative at Shanghai Free-Trade Zone meeting

    A special session for Foreign Owned Enterprise under the Shanghai FTZ Development Summit took place in July at the Shanghai Free-trade Zone

    A special session for Foreign Owned Enterprise under the Shanghai FTZ Development Summit took place in July at the Shanghai Free-trade Zone, and enabled discussion between Shanghai Free Trade Zone officials, different Chambers of Commerce in Shanghai and 14 foreign enterprises. 800 TeleServices Group’s wholly owned subsidiary 800 TeleServices (Shanghai) Investment Management Company Ltd. was invited as a foreign representative enterprise to join the discussion. Sandra Zhu, AVP of 800 TeleServices shared the development progress ongoing in the Shanghai FTZ, and expressed her opinions on how the Shanghai FTZ could be improved in helping companies develop within the FTZ.

  • 2016-06-30

    Kunshan Huafan Awarded Ant Financial Gold Provider Award 2015

    Recently, Ant Financial Services Group launched an annual evaluation of its partners for its performance in 2015.

    Recently, Ant Financial Services Group launched an annual evaluation of its partners for its performance in 2015. Kunshan Huafan Information Service Co., Ltd., a wholly-owned subsidiary of 800 TeleServices, was awarded the “Golden Provider” award and became the only partner to receive this honor in 2015. The award ceremony was held at the Kunshan Huafan Operations Center, and the leader and members of the Alipay project team attended the event together with the relevant leaders of Ant Financial.

    Pic above: Ant Financial representative Qi Ai (left) and 800 TeleServices Assistant Vice President Li Zhang (right) take a commemorative photo

    The award ceremony was kicked off with a speech by the assistant vice president of 800 TeleServices Group, Li Zhang (Qi Tian). During the event, a number of awards such as the “Golden Earpiece”, “Best Quality Inspection”, “Best Lecturer”, “Customer Spokesperson” and “Best Team” awards were awarded. The leaders of Ant Financial Service each gave an award to teams and individuals with outstanding performances to encourage them to keep making progress and to achieve further success in their future work. Fun games and talent shos were interspersed through the event, and smiles and applause were unending. In the final summary speech, Ant Financial representative Qi Ai expressed her gratitude to Huafan's team for their support, and expressed her sincere congratulations on the award.

    As a leader in the call center outsourcing industry, Huapan  insists on bringing more benefits to its clients with its high-quality, high-efficiency services. At the same time, the company's flexible business model has also been able to meet the uninterrupted business development needs of different types of companies, and has therefore has gained the repeated recognition by clients. Through continuous expansion of service channels and innovative service models, the service quality and service level have been further improved. At present, Huafan has incorporated big data analysis into its service scope, and after combing complex data information, it presents customers with more intuitive and detailed analysis, focusing on customer concerns, making targeted reports, and providing recommendations. Over the years, Huafan's insistence on innovation has continued endlessly, not only further promoting the humanization and differentiated development of services, but also developing a series of excellent system software for different projects, and constantly pushing the service reputation to new heights.

    This award is undoubtedly a full recognition and affirmation of Huafan's efforts in the past year, and also highlights future hopes and expectations for the continued partnership between the companies. With the joint efforts of both sides, future cooperation are sure to allow both to achieve new highlights, new achievements and new breakthroughs.

     

     

     

     

  • 2016-03-30

    800 TeleServices Dissects Company Development And History For Entrepreneurs

    On March 30, a panel co-sponsored by the Hong Kong Trade Development Council, Hong Kong (Regional) Chamber of Commerce, Shanghai Overseas Chinese Friendship Association, Shanghai Overseas Exchange Association, Shanghai Federation of Industry and Commerce, Shanghai Overseas Chinese Association, Shanghai Overseas Returned Scholars Association, and Shanghai International Chamber of Commerce was held at the KIC Conference Center

    On March 30, a panel co-sponsored by the Hong Kong Trade Development Council, Hong Kong (Regional) Chamber of Commerce, Shanghai Overseas Chinese Friendship Association, Shanghai Overseas Exchange Association, Shanghai Federation of Industry and Commerce, Shanghai Overseas Chinese Association, Shanghai Overseas Returned Scholars Association, and Shanghai International Chamber of Commerce was held at the KIC Conference Center. This time, the theme revolved around the three themes of “Innovation, Creativity, and Entrepreneurship”, and Ali Fish General Manager Mr. Tian Hao, Dook Book founder Mr. Nan Hua, 800 TeleServices CEO Mr. Alex Wong, and Shui On Real Estate executive director Mr. Bin Zhang were attended the event. many industry associations, entrepreneurs and industry insiders gathered to discuss new ideas for the development of entrepreneurial enterprises. In particular, Mr. Alex Wong was invited to give an enthralling keynote speech at the meeting.

     

    800 TeleServices CEO Mr. Alex Wong gives a keynote speech at the event

     

    In the speech, Mr. Wong conducted an in-depth analysis and discussion on issues such as the relationship between innovation and entrepreneurship, and how to use innovative thinking to drive the development of entrepreneurial enterprises. Taking the development of 800 TeleServices Group as an example, he listed in detail the four stages that entrepreneurs generally face on the road to innovation. At the beginning of the venture, limited by capital, technology and scale, companies can only solve general problems for customers. These problems are usually what customers can do but don't want to do. However, with the development of the enterprise, it will gradually enter the first stage, that is, the stage of knowledge accumulation. At this point, companies will find many difficulties in succession, but they must not stop. Diligent thinking and proactively solving industry problems can continuously expand the customer base and build a brand image. The second stage of entrepreneurship is to do things that customers can do but are not doing well enough in. In order to achieve the goal of higher efficiency and higher quality, 800 TeleServices introduced refined management techniques at this stage, including Lean Six Sigma, ISO9001, ISO27001, 5S management, and other international-standard management systems, which greatly streamlined the process and improved efficiency, thus improving customer satisfaction. The third stage of entrepreneurship is to do what customers want to do, but can't. At this stage, 800 TeleServices introduced technologies such as big data analysis and voice-to-text interpretation, and expanded the communication platform and service channels to extend the service outsourcing business to new areas.  Today, the company is on the fourth stage of innovation, the stage of changing the business model. In order to break through the limitations of traditional thinking, 800 TeleServices adheres to company tenets of “Experience, Innovation, and Human Touch”, continuously learns advanced development models and experiences, and combines its own characteristics to focus on customers and keenly explore the potential needs of customers, forming a unique developmental path.

     

    Mr. Wong pointed out that sustainable development of enterprises must use new concepts to guide management, guide innovation with new standards, motivate employees with new mechanisms, survive within change, seek new developments in innovation, and respond to changing market conditions. Enterprises need to gradually establish global thinking in the development process, keep up with the pace of the times, grasp the market context, in order to stand firm in the present while also focusing on the long-term; not only to meet the needs of the current business management, but also to comply with the subsequent development of the enterprise. They must design a strategical system and overall planning of the organizational structure of the enterprise, and establish a response system that can respond to changes in market information in a timely manner. He also encourages young entrepreneurs to face their setbacks, seize opportunities, work hard to realize their dreams, in order to create a new world.

     

    The speech gave a comprehensive and thorough analysis of the use of innovative thinking on the road to entrepreneurship, and shared the experiences that led to the success of 800 TeleServices in the past 19 years. The guests gave thunderous applause and a warm reception to Mr. Wong's speech.

     

    The success of this forum is of great significance to the innovation and development of entrepreneurial enterprises. It not only expands the connotation of entrepreneurship, but also strengthens the role of enterprises as an innovation engine. As one of the largest service outsourcing companies in Asia, 800 TeleServices has never stopped the pace of innovation since its inception, and continues to consolidate its leading position in the industry. In the future, 800 TeleServices will continue to carry out the mission of industry advancement  as always, in order to satisfy new changing needs, and set a benchmark for the new development of the service outsourcing industry.

  • 2016-03-21

    800 TeleServices Wins Multiple Awards At Global Service And Outsourcing Leaders Conference

    On March 21, Devott, ChinaSourcing, and Cubic Creations jointly hosted the Global Service and Outsourcing Leaders Conference 2016 at the InterContinental Hotel in Foshan, Guangdong.

    On March 21, Devott, ChinaSourcing, and Cubic Creations jointly hosted the Global Service and Outsourcing Leaders Conference 2016 at the InterContinental Hotel in Foshan, Guangdong. Mr. Alex Wong, CEO of 800 TeleServices, was invited to attend the event. Based on the theme of “breakthroughs”, the conference was based on the international market, bringing together outsourcing industry experts, contractor executives, service outsourcing executives, industry organizations, and multinational corporations in the world's core contracting countries, receiving countries and emerging market countries. Executives, innovative corporate executives, and investment and financing institutions executives attended the conference to discuss the future of the global industry and build new rules for service and outsourcing.

     

    At the conference, Mr. Alex Wong shared with other participants his experience and ideas in his own company's development as an example to explain the three stages of service outsourcing innovation: process innovation, service innovation to business model innovation; and discussion revolving around the problem of how to find the pulse of innovation so that companies can stand out among the competition. In fact, it has always been the constant adjustment of development strategy, constant innovation of concepts, and the continuous exploration of the value-added services in the field of outsourcing, which has enabled 800 TeleServices to always be at the forefront of the times in the ever-changing wave of progress.

     

    800 TeleServices CEO Mr. Alex Wong speaks in front of the audience.

     

    At the subsequent  “Tops Series” Awards Dinner, the results of the “Tops Global Outsourcing Service Providers – China Top 50“ 2015 (TGOSP 2015) were also officially announced. Continuing the previous eight-time service outsourcing enterprise selection trend, this year's selection has paid more attention to the professional thinking and vitality of international service outsourcing, and has consulted with the world's most authoritative seven major industry organizations and the three top consulting organizations in the field of international service outsourcing, as well as four famous research institutes, in order to select the top 50 service outsourcing enterprises, the top 20 ITO companies and the top 20 BPO companies.

     

    Thanks to our outstanding performance in service and innovation, 800 TeleServices won the Top 50 Global Outsourcing Service Providers in China 2015, the TOP Global Outsourcing Service Providers in China 2015 – BPO Top 20, and the China Enterprise-level Service Innovation Golden Scale Top 100 Award. In particular, the company's independently developed product, the EMIS property management system, was selected for the China Golden Scale Top 100 Award, marking new heights reached by 800 TeleServices' independent innovation.

     

    800 TeleServices receives  Top 50 Global Outsourcing Service Providers in China 2015 (left),  China Enterprise-level Service Innovation Golden Scale Top 100 Award (middle), and  TOP Global Outsourcing Service Providers in China 2015 – BPO Top 20 Award (right)

     

    Innovation is everlasting. Through a series of innovative measures, 800 TeleServices managed to break through the limitations of traditional thinking, and build a new service system that provides customers with increasingly sophisticated services. "Experience, Innovation, and Heart-to-Heart Communication" is the goal that 800 TeleServices always pursues, alongside the driving force for continuous advancement. In the future, 800 TeleServices will continue to innovate, develop more high-quality products, continuously improve the customer service experience, and contribute more to the development of the service outsourcing industry.

     

  • 2016-02-19

    Shanghai Huafan Certified As National-Level Hi-Tech Enterprise

    Recently, Shanghai Huafan Information Service Co., Ltd., a wholly-owned subsidiary of 800 TeleServices Group, successfully passed the national high-tech enterprise audit and became the second batch of high-tech enterprises in Shanghai in 2015, and obtained the “Hi-tech Enterprise” certificate.

    Recently, Shanghai Huafan Information Service Co., Ltd., a wholly-owned subsidiary of 800 TeleServices Group, successfully passed the national high-tech enterprise audit and became the second batch of high-tech enterprises in Shanghai in 2015, and obtained the “Hi-tech Enterprise” certificate. The certificate is jointly issued by Shanghai Science and Technology Commission, Shanghai Municipal Finance Bureau, Shanghai Municipal State Taxation Bureau and Shanghai Municipal Local Taxation Bureau. According to the regulations, only when the core indicators such as the proportion of R&D investment, the proportion of high-tech products, and the ability to innovate in technology meet certain conditions, can this be recognized. The certification of a high-tech enterprise this time is undoubtedly a recognition and confirmation of Huafan's breakthroughs in innovation in the field of service outsourcing.

    Pic above: Huafan certified as National-Level High-tech enterprise

    As an industry pioneer in call center outsourcing, e-commerce solutions and big data analytics in the Asia-Pacific region, Huafan is committed to providing professional services to its customers, no matter the industry, and whether the business is domestic or international. Huapan's call center outsourcing services involve customer care, marketing value-added, technical support and outsourcing services. It has not only successfully passed the certifications of ISO9001, ISO27001, etc., but also has perfect management and management capabilities, and has many scientific and technological achievements, and has established a strategic partnership with a number of high-tech units. 

    For a long time, Huafan has always adhered to the corporate culture of “Experience, Innovation, and Heart-to-Heart Communication”, comprehensively applying new technologies, new ideas and new business models, and strengthening the transformation and upgrading of the traditional service outsourcing industry to improve service connotation and market competitiveness. At the same time, Huafan vigorously advocates innovation for all employees, and encourages employees to continuously learn and make progress, uncovering hidden gold with our teams that can help transform the current service model, and thus provide through various ways a distinctive service experience for our clients.

    With the continuous integration of today's social economy and technology, innovation capacity as an important productivity has increasingly received the attention of all sectors of society. The recognition of high-tech enterprises will enable China to gain more policy concessions and financial support in terms of technological innovation of enterprises, which will help China to accelerate its strategic pace and enhance its competitiveness. In the future, Huafan will continue to maintain the pace of innovation and innovation, and make greater contributions to the steady development of service outsourcing!

     

  • 2016-01-22

    8Kunshan Huafan Wins Kunshan Service Outsourcing Enterprise Association Market Development Award 2015

    Recently, in order to further stimulate the enthusiasm of service outsourcing enterprises for innovation and development, at the third meeting of the second council of Kunshan Service Outsourcing Enterprise Association, a comprehensive evaluation of the 2015 member units, including contract amount, offshore execution amount and contribution to the association, was undertaken in order to select ten enterprises to receive the Association's Market Development Award for 2015.

    Recently, in order to further stimulate the enthusiasm of service outsourcing enterprises for innovation and development, at the third meeting of the second council of Kunshan Service Outsourcing Enterprise Association, a comprehensive evaluation of the 2015 member units, including contract amount, offshore execution amount and contribution to the association, was undertaken in order to select ten enterprises to receive the Association's Market Development Award for 2015. Kunshan Huafan Information Service Co., Ltd., a subsidiary of 800 TeleServices Group, won the award for its outstanding market performance and excellent service quality.

    Pic above: Kunshan Huafan wins Market Development Award

    According to actual data in 2015, the amount of service outsourcing contracts signed by Chinese enterprises was 130.93 billion US dollars, and the execution amount was 96.69 billion US dollars, up 22.1% and 18.9% respectively. The service outsourcing business along the Yangtze River Economic Belt grew rapidly. The contract value of offshore service outsourcing reached US$48.13 billion, and the execution amount was US$39.41 billion, accounting for 55.1% and 61% of the national total, respectively, up 13.1% and 16.9% respectively. The good prospects for the service outsourcing industry will continue to drive continuous progress for enterprises in the industry.

    Kunshan Huafan is one of the Top 10 companies out of the Kunshan Service Outsourcing Enterprise Association’s 64 members, and has always provided top-rate services for our clients. Through many years of cultivation, Kunshan Huafan has constantly produced excellent results, high competitive strength, and has earned glowing praise from many of our clients and recognition in the industry. Going forward, Kunshan Huafan will continue to focus on customer service, and cultivate the hidden potential of client brands, and continue to promote the shift towards e-commerce. We will continue to upgrade our service experiences in order to provide even better products and services to our clients. At the same time, Kunshan Huafan will continue to use its leading position to be a shining example in the industry, and work together with other Kunshan service outsourcing companies to progress onwards.

     

  • 2015-12-18

    800 TeleServices Wins Editor's Choice Award 2015 Once More

    On December 18th, 2015, the 2015 “Editor's Choice Awards” and the Industry Application and Market Analysis Theme Forum hosted by CTI Forum was held in Beijing.

    On December 18th, 2015, the 2015 “Editor's Choice Awards” and the Industry Application and Market Analysis Theme Forum hosted by CTI Forum was held in Beijing. Our company won the Editor's Choice Award for Call Center Outsourcing Solutions 2015, the third time we've won the award after 2013, and 2014. At the same time,  800 TeleServices Customer Relations Operations Department Senior Manager Mr. Jianlong He also won the Editor's Choice Award Best Manager Award 2015. Winning two awards in succession at the end of the year is the best summary of the focus and innovation of 800 TeleServices in the call center outsourcing field in 2015, and it also provides encouragement for the future development of the company.

    Pic above: 800 TeleServices wins CTI Forum 2015 Editors' Choice Award (Call center outsourcing solutions)

    Pic above: Mr. Jianlong He wins Editors' Choice Award (Best manager)

    This year, CTI Forum adopted a “self-recommendation/recommended participation + public review network voting + expert research” selection process for the “Editors' Choice Award”, and strictly selected from excellent technical products and solutions within the ICT field (call center, corporate communications, value-added telecommunications, etc.) in 2015, to promote information exchange within the ICT field, and provide a platform for the industry to understand the development of the industry.

    Since the establishment of the company in 1997, 800 TeleServices has always provided high-quality services, and innovated new methods in order to enhance customer experiences. In recent years, following the development of the internet, 800 TeleServices has also expanded into developing new ways of integrating big data with call center services, pioneering the modernization of traditional services, and increasing client satisfaction and thus received a good reputation. This award serves as recognition by industry experts and clients of the company’s contributions to the call center industry. 800 TeleServices will continue to spare no effort in constantly improving our brand, and providing even better services to our clients.

  • 2015-11-23

    800 TeleServices Partners HK General Chamber of Commerce To Help Sowers Action

    On November 23, the HKCCC and Sowers Action successfully concluded the “Walk for Healthiness” charity activity, alongside 800 TeleServices' active participation.

    Pic: The first wave of charity donations: “Coats for Yunnan Poor”

    Acts of love cannot flow alone – it is by banding together that we can form a river of caring.

    On November 23, the HKCCC and Sowers Action successfully concluded the “Walk for Healthiness” charity activity, alongside 800 TeleServices' active participation. This was the second wave of the “Bringing Warmth Hand in Hand” campaign, with the first being the “Coats for Yunnan Poor” charity donation. The main activity of the event is to collect money in the form of running, walking or climbing stairs, and accumulating the number of kilometers through the sports pedometer software to purchase clothes for mountain children. The activity officially began in July, and thanks to 800 TeleServices extensive publicity campaigns, internal staff participants were spurred and enthusiasm continued to rise. By the end of the event on the 23rd, the total number of steps taken by participating employees was close to 2,500,000, and 92 employees from various project team were on the list. Thanks to the two activities, the company was able to push our drive for charity efforts to a new height, in line with the motto of “Shanghai-Hong Kong cooperation for a future of love and warmth”.

    Established in 1992, Sowers Action is a non-governmental, non-religious, and non-profit charity recognized by the government. Over 20 years of love and support to the Hong Kong community has made Sowers Action into one of the city's most influential nonprofit organizations. The “buds” that are sown are meant to mean students, while the sowers are schools. Thanks to all the attention they provide to all walks of life, and the tireless and unselfish efforts of the people involved, Sowers Action has gradually been accepted by the public, and their fundraising ability has been increasing year by year.

    HKCCC is a long-term supporter of Sowers Action. It is a non-profit, business and social organization that promotes economic and trade cooperation and cultural exchanges between Hong Kong and China, strengthens links with relevant domestic institutions and business units, and their contributions have helped play a significant role in spreading the spirit of charity and love. As a member company of the Hong Kong Chamber of Commerce, 800 TeleServices is delighted to passionately involve ourselves in charitable causes and actively participate in various charity activities, and in the first wave of Sowers Action's charity campaign, 800 TeleServices funded a total of over 100 clothes for the poor students in the mountainous areas of Yunnan. Every year, 800 TeleServices will continue to take the extra step and donate our portion of love to charities, local communities, children in remote mountainous areas, etc., and bring love to more people who need help.

    Through this activity, 800 TeleServices showed the love and care of our employees, and support towards charity activities. In the coming future, we shall continue our support, and provide care to children in need so that the love and care shall be ever-flowing.

     

     

  • 2015-09-28

    Shanghai Huafan Listed As Classic Success Case For Shanghai Pudong Free Trade Zone

    Recently, the Shanghai Free Trade Zone published classic success cases of 22 representative enterprises.

    Recently, the Shanghai Free Trade Zone published classic success cases of 22 representative enterprises. After strict qualification assessment and on-site assessment, Huafan (Shanghai) Investment Management Co., Ltd., subsidiary of 800 TeleServices, is honored to be one of the representatives of these 22 companies. In the subsequent Free Trade Zone Commendation Conference, Mr. Danian Jian, the deputy head of Pudong, and Mr. Alex Wong, CEO of 800 TeleServices Group, had a brief exchange on the future development of the Free Trade Zone and 800 TeleServices in the Free Trade Zone. The company was applauded for its exemplary role in the development of the Free Trade Zone, and 800 TeleServices achievements in the Free Trade Zone were recognized.

    Mr. Danian Jian(left) and 800 TeleServices CEO Mr. Alex Wong (right) commemoration photo

  • 2015-04-27

    Shanghai Huafan Certified As Part of First Batch of OCCE-Trusted Service Outsourcing Companies

    Recently, renowned outsourcing call center and e-commerce operation center enterprise 800 TeleServices' subsidiary Shanghai Huafan, was certified as part of the first batch of OCCE-certified service outsourcing companies issued by the China Service Trade Association and Shanghai Service Outsourcing Promotion Center.

    Recently, renowned outsourcing call center and e-commerce operation center enterprise 800 TeleServices' subsidiary Shanghai Huafan, was certified as part of the first batch of OCCE-certified service outsourcing companies issued by the China Service Trade Association and Shanghai Service Outsourcing Promotion Center. This is the first enterprise credit evaluation system certification after Shanghai Huafan was certified for the dual information security management system certifications for ISO9001, ISO27001, and ANAB (National Accreditation Committee of American Certification Body).

    Pic: Shanghai Huafan's certification

    According to research, the contractor considers three key factors when selecting the contractor, namely, enterprise delivery capability, enterprise information security and corporate credit. At present, in terms of the delivery capability of service outsourcing enterprises, the industry has a series of mature models and standards. The ISO series of information security standards provides a comprehensive evaluation, and the “Certificate Evaluation System for Service Outsourcing Enterprises”jointly evaluated by the National (Shanghai) Service Outsourcing and Trade Promotion Center will be related to the Ministry of Commerce, the Ministry of Industry and Information Technology, and the National Development and Reform Commission, provides a perspective of international contractors, and based on the core elements and processes of the selection and assessment of service providers, and draws on key points of credit evaluation as recognized by internationally renowned credit assessment agencies and banking institutions. It's a scientific, perfect and high-level evaluation system for international contractor assessment enterprises and provides important reference indicators for credit evaluation for service providers.

    800 TeleServices Chairman and CEO Mr. Alex Wong said, “There has been a rise of high-tech industries such as big data, the Internet of Things, mobile Internet, cloud computing, and more and more outsourcing companies entering this market, but regarding how to evaluate the credit of these outsourcing companies, there is currently a lack of a credibility system and certification standards. The first batch of service outsourcing enterprise credit evaluation system information certifications is a recognition and affirmation of our company, and we will continue to work to protect the interests of customers in multiple directions, and to meet international standards! ”

  • 2015-03-22

    800 TeleServices Wins TOP Global Outsourcing Service Providers in China 2014 – BPO Top 15 Award

    On March 22nd, the “2014 Global Top Service Outsourcing City – China Top 15” (TGOD China TOP15) was held at the 4th China Service Outsourcing Leaders Conference held in Hefei, Anhui Province, jointly sponsored by Devott, Tholons and Clutch.

    On March 22nd, the “2014 Global Top Service Outsourcing City – China Top 15” (TGOD China TOP15) was held at the 4th China Service Outsourcing Leaders Conference held in Hefei, Anhui Province, jointly sponsored by Devott, Tholons and Clutch. 800 TeleServices Group once again won the industry award in the BPO industry benchmark. This is the fourth time after 2010, 2012, and 2013.

     

     Pic: 800 TeleServices award

    This time, apart from the TOP series company appraisals that have continued for the past 7 years, the organizers also carried out innovative integration, breakthroughs and changes, and introduced the professional thinking and vitality of international service outsourcing for the first time. TGOD-China TOP15 selects a city selection system that is compatible with Chinese characteristics and international service outsourcing standards – the "Dingshao-Tholons Global Outsourcing Destination Evaluation System", support for "multinational team, cross-checking, mutual supervision", and delegated senior professional outsourcing consultants with over 10 years of international outsourcing consulting experience as judges, and using quantitative analysis, taking into account the latest global methodology, multidimensional dynamic database from service outsourcing enterprises' service capabilities and experience, human resource allocation capabilities, finance and credit, infrastructure and technological level, risk and safety protocols and corporate strategic value, and many other aspects to accurately assess Chinese outsourcing suppliers. In the end, 800 TeleServices once again stood out as a leader with nearly 20 years of rich industry experience.

    800 TeleServices Chairman and CEO Mr. Alex Wong personally receieved the award during the dinner. Regarding the company's fourth time winning the award, he said, “Although the selection criteria for the TOPS series have become more stringent and internationalized, the company has been  committed to the development of outsourcing call centers and e-commerce operations, and successfully helped the world's leading leaders in many fields to develop call centers and e-commerce businesses, accumulating in hotels, finance, 3C electronics, real estate, cosmetics and other industries, building up practical experience that made the company fully meet the internationalized high-quality service level of the selection. In the future, 800 TeleServices will continue to form strategic partnerships with many renowned enterprises, strengthen our group's call center and e-commerce one-stop solutions and customized big data services, to provide a more comprehensive and high-quality service for global customers to expand the Chinese market."

     

  • 2015-02-02

    Kunshan operation center of 800 TeleServices relocation ribbon-cutting ceremony was held

    On February 2, 2015, a ribbon-cutting ceremony was held for the relocation of kunshan operation center of 800 TeleServices. Alex Wong, CEO of 800 TeleServices, attended the ceremony and delivered a speech. Many leaders of the kunshan government, customer representatives and heads of industry associations came to the ribbon-cutting scene.

    On February 2, 2015, a ribbon-cutting ceremony was held for the relocation of kunshan operation center of 800 TeleServices. Alex Wong, CEO of 800 TeleServices, attended the ceremony and delivered a speech. Many leaders of the kunshan government, customer representatives and heads of industry associations came to the ribbon-cutting scene.

     

    As the business continues to expand, 800 TeleServices (Kunshan) Information Services co., LTD., a wholly-owned subsidiary of 800 TeleServices , is now officially moved to soho international plaza. The new center has the international level of advanced design concept and the most cutting-edge technology equipment, we believe that while expanding the kunshan operation center, 800 TeleServices will be able to bring customers more quality, more professional, more thoughtful customer experience.

     

  • On December 22, 2014, renowned domestic and international call center institute CTI Forum held the Industry Application and Market Analysis Forum & CTI Forum Editors' Choice Awards Ceremony 2014 in Beijing. This time, 800 TeleServices won the Editors' Choice Award for Call Center Outsourcing Solutions in 2014. Additionally, 800 TeleServices customer relations operations senior manager Ms. LiJun Feng graciously received the Editors' Choice Award for Best Management Individual in 2014, representing the company.

    Pic above: Ms. LiJun Feng receives her award

    Pic above: 800 TeleServices CTI Forum Editors' Choice Award for Call Center Outsourcing Solutions in 2014

    The event brought together a large number of leading companies including call centers, enterprise communications, operations and value-added industries. Through communication with peers and corporate leaders, more companies have gained a better understanding and understanding of 800 TeleServices' call center and e-commerce solutions.

    As a professional enterprise that provides call center outsourcing and e-commerce outsourcing operations, 800 TeleServices has successfully completed more than 500 projects in the the company's 17 years of development, helping customers improve their market influence. Being awarded the CTI Forum Editor's Choice Award once again is further proof that 800 TeleServices is an industry leader. 800 TeleServices also hopes to continue to share its market experience with the industry while continuing to expand its influence in the future.

  • 2014-12-16

    800 TeleServices Attends 9th China Online Retail Annual Conference

    Recently, 800 TeleServices cordially accepted the invitation to participate the 9th China Online Retail Annual Conference, organized by the renowned e-commerce news site Ebrun and Chongqing Jiangbei Municipal Government.

    Recently, 800 TeleServices cordially accepted the invitation to participate the 9th China Online Retail Annual Conference, organized by the renowned e-commerce news site Ebrun and Chongqing Jiangbei Municipal Government.

    The 9th China Online Retail Annual Conference was held on December 4th at the Empark Grand Hotel in Chongqing. At the two-day annual meeting, 800 TeleServices e-commerce experts  attended all sessions on the agendas of the annual meeting. Through communication and exchanges with peers, 800 TeleServices' e-commerce operation model and e-commerce software received recognition and praise from the attending experts.

    At the annual meeting, 800 TeleServices also set up a booth that, in addition to promoting the 800 TeleServices' advantages in the field of e-commerce operation, also focused on launching a new self-developed product image and document upload software – "Publishing Spirit". During the two-day exhibition, many industry peers and corporate leaders came to consult on various e-commerce businesses. Due to its convenience, time-saving, labor-saving, practicality and high efficiency characteristics, “Publishing Spirit” has won unanimous praise from the participants, and won the e-Commerce Service Ideas Award 2014 on the second day of the annual meeting.

    After nine years of development and innovation, China Online Retail Annual Conference has become the most popular e-commerce events in China's e-commerce industry. 800 TeleServices hopes to use this opportunity to show its peers and enterprises  acclaimed one-stop solution and e-commerce software for the company. The company sincerely hopes that in the coming 2015, we can help more companies to take the road of e-commerce using our practice and experience in the field of e-commerce.

    Established in 1997, 800 TeleServices is the premier leading company in the industry for call center and eCommerce solutions, serving both international companies and industry pioneers. 800 TeleServices provides comprehensive customer services via multiple communication channels in order to distinguish, gain, and retain customers, and maximise their value. Our Group has over 3,000 employees, and is prolific across the major areas of the Asia-Pacific, including four call center operation centers in Shanghai (Shanghai Huafan), Kunshan (Kunshan Huafan), Hong Kong, and Taiwan. Our call center experiences include customer service hotlines, dial-in and dial-out marketing, upgrade services, customer enquiry management, etc. Our e-commerce experience includes website planning and creation, online and call center services, online marketing, website management and maintenance and operations services, and data analyses services. Currently, 800 TeleServices' offers our solutions in Cantonese, Putonghua, Minnan, English, Shanghainese, Japanese, and Korean. 800 TeleServices' call center solutions have been responsible for over 400 projects in multiple industries.

  • 2014-08-29

    800 TeleServices Attends 16th China Jiangsu International Fashion, Textiles, and Materials Expo

    Recently, 800 TeleServices attended the 16th China Jiangsu International Fashion, Textiles, and Materials Expo, co-sponsored by the Jiangsu provincial government, Jiangsu Provincial Economic and Information Commission, and Jiangsu Textile Industry Association.

    Recently, 800 TeleServices attended the 16th China Jiangsu International Fashion, Textiles, and Materials Expo, co-sponsored by the Jiangsu provincial government, Jiangsu Provincial Economic and Information Commission, and Jiangsu Textile Industry Association.

    This time, 800 TeleServices CEO Mr. Alex Wong attended the expo opening ceremony, providing a breakdown on e-commerce for the fashion industry, data analysis, development process and the current industry status for various exhibitors and company executives.

    The company provides a “one-stop e-commerce operation service”, and in the 17 years since our establishment, we have helped many well-known domestic and foreign companies to enter the Chinese e-commerce market to great success, including the clothing and health care industries., products, cosmetics, 3C products and many other categories. In this exhibition, 800 TeleServices will not only continue to show its advantages and gains in e-commerce, but also launch a new business - big data analysis, designed to help companies get more effective information in the data ( Segmentation of customer segments, improved return on investment, data search, management of customer relationships, personalized and accurate recommendations). During the three-day exhibition, many well-known corporate leaders came to the booth to conduct consultations, and some of them reached a preliminary cooperation intention with 800 TeleServices.

    Through 16 years of development and innovation, Jiangsu International Fashion Expo has developed into one of the most influential and largest professional textile and apparel exhibitions in China. 800 TeleServices Group hopes to use this opportunity to present to more companies one-stop solutions for e-commerce (enterprise e-commerce operation services, e-commerce business training, traditional enterprise e-commerce consulting planning) and big data analysis, so that more enterprises understand the importance of the e-commerce field and the big data era, thus achieving the corporate brand strategic goal and better promoting the e-commerce business of the textile and apparel industry.

    Established in 1997, 800 TeleServices is the premier leading company in the industry for call center and eCommerce solutions, serving both international companies and industry pioneers. 800 TeleServices provides comprehensive customer services via multiple communication channels in order to distinguish, gain, and retain customers, and maximise their value. Our Group has over 3,000 employees, and is prolific across the major areas of the Asia-Pacific, including four call center operation centers in Shanghai (Shanghai Huafan), Kunshan (Kunshan Huafan), Hong Kong, and Taiwan. Our call center experiences include customer service hotlines, dial-in and dial-out marketing, upgrade services, customer enquiry management, etc. Our e-commerce experience includes website planning and creation, online and call center services, online marketing, website management and maintenance and operations services, and data analyses services. Currently, 800 TeleServices' offers our solutions in Cantonese, Putonghua, Minnan, English, Shanghainese, Japanese, and Korean. 800 TeleServices' call center solutions have been responsible for over 400 projects in multiple industries.

     

  • Recently, the Shanghai Municipal Commission of Commerce announced the list of the first batch of 24 service outsourcing talent training and training bases in the city.  After a strict qualification assessment and on-site assessment, 800 TeleServices subsidiary Shanghai Huafan Information Service Co., Ltd. was honored to be the first batch of “Shanghai Service Outsourcing Talent Training Base”. This is a continuation of Shanghai Huafan Information becoming a "Shanghai Service Outsourcing Key Enterprise (issued by Shanghai Municipal Commission of Commerce)", "Shanghai Zhongqiao College Internship Employment Base", and "Professional Trainee Base (issued by Shanghai Labor and Social Security Bureau)" "Talent training and transportation base (issued by Beida Jade Bird Shanghai Branch)", and government and social enterprises to promote the training of Shanghai Huafan information promotion service outsourcing talents, accelerate the selection of service outsourcing talents for enterprises, and achieve a win-win situation for college students, enterprises and society that has received recognition and acknowledgement.

    Over the years, the structural shortage of talents has become a core issue that has plagued the development of China's service outsourcing industry. Especially in recent years, faced with the trend of cross-border integration of industries and the competition for talents in other industries such as e-commerce and software, the problem of “outstanding talent shortages” in service outsourcing in China, in particular, the shortage of compound talents who understand both service outsourcing and vertical industries, has further intensified. Entering 2014, the gap in talents of China's service outsourcing enterprises will increase every year. As a leader in the field of call center outsourcing in Greater China, 800 TeleServices has become a human resources partner of many internationally renowned companies. In recent years, it has successfully cultivated a large number of service outsourcing talents through various methods such as “800 TeleServices class”, in order to provide customers with high quality services. In the future, the company will continue to actively promote the training and training experience of service outsourcing talents, and hope to accelerate the development of the service outsourcing industry in Shanghai.

  • Recently, the Leaders Conference 2014 was hosted by Devott and an alliance of China outsourcing service companies, and the TOP 20 BPO Players in China Award Ceremony was also held. 800 TeleServices won the award for third time since 2010 and 2012, a sign of recognition of the company's 17 years of BPO industry experience.

    The annual conference of China's service outsourcing leaders is known as the “annual event” of China's service outsourcing industry with its unique positioning of industry, professionalism and high-end. The "TOPs - China Service Outsourcing Industry Best Practices Selection" has been the highlight of previous annual conferences.

    Speaking on how the company was able to with BPO TOP 20 three times, 800 TeleServices Chairman and CEO Mr. Alex Wong stated, “As an industry pioneer and the only BPO with operation centers in China, Hong Kong, and Taiwan, 800 TeleServices has persisted with our “Clients No. 1” philosophy, so that we can help clients realize their business goals and service direction. At the same time, we reduce costs with experience, technology, innovation and efficiency, in order to retain the long-term competitiveness of the company in the industry and provide a comprehensive call center outsourcing service for customers. These are in line with the three key words “New strength, New developments, New power”. 800 TeleServices will continue to practice the motto of the organizing committee and lead Chinese BPO enterprises to transform to new models and develop new technologies in the complicated and ever-changing service outsourcing industry.

     

    Established in 1997, 800 TeleServices is the premier leading company in the industry for call center and eCommerce solutions, serving both international companies and industry pioneers. 800 TeleServices provides comprehensive customer services via multiple communication channels in order to distinguish, gain, and retain customers, and maximise their value. Our Group has over 3,000 employees, and is prolific across the major areas of the Asia-Pacific, including four call center operation centers in Shanghai (Shanghai Huafan), Kunshan (Kunshan Huafan), Hong Kong, and Taiwan. Our call center experiences include customer service hotlines, dial-in and dial-out marketing, upgrade services, customer enquiry management, etc. Our e-commerce experience includes website planning and creation, online and call center services, online marketing, website management and maintenance and operations services, and data analyses services. Currently, 800 TeleServices' offers our solutions in Cantonese, Putonghua, Minnan, English, Shanghainese, Japanese, and Korean. 800 TeleServices' call center solutions have been responsible for over 400 projects in multiple industries.

  • 2014-04-04

    800 TeleServices Partners With Guangzhou e-Commerce Exhibition

    As the e-commerce industry grows ever larger, e-commerce marketing operation and marketing costs will continue to rise. How to stand out from the wave of e-commerce competitors will become a bottleneck for many enterprises. Last year, 800 TeleServices participated in a series of exhibitions in Hangzhou, Nanjing, and Beijing, in order to provide face-to-face e-commerce consultation with local enterprises.

    According to the "Guidance Opinions on the Development of E-Commerce in the "Twelfth Five-Year Plan" of the Ministry of Commerce", it is estimated that by 2015, China's e-commerce transaction volume will quadruple to 18 trillion yuan. The application of e-commerce ratio of enterprises above designated size is over 80%; the application of e-commerce to complete import and export trade accounts for more than 10% of total trade; and the online retail sales amount is equivalent to more than 9% of total retail sales of consumer goods.



    As the e-commerce industry grows ever larger, e-commerce marketing operation and marketing costs will continue to rise. How to stand out from the wave of e-commerce competitors will become a bottleneck for many enterprises. Last year, 800 TeleServices participated in a series of exhibitions in Hangzhou, Nanjing, and Beijing, in order to provide face-to-face e-commerce consultation with local enterprises. This year, 800 TeleServices accepted the invitation from the Guangdong e-Commerce Association, Guangzhou Foreign Trade and Economic Cooperation Bureau, and Shenzhen E-Commerce Service Center to join the jointly hosted 2014 International e-Business Exhibition (IEBE). The company showed off our comprehensive e-commerce customer service, “EC Genie” e-commerce management software, efficient website promotion, etc. e-commerce services to nearly 20,000 companies from many industries who have already started e-commerce business or are ready to conduct e-commerce business. This is so as to promote the deep integration of e-commerce and the real economy, and promote the transformation of traditional enterprises in South China from a “Millennium Commercial Capital” to a “Modern Commercial Capital”, and help large, medium and small enterprises correctly enter the e-commerce track!

    Established in 1997, 800 TeleServices is the premier leading company in the industry for call center and eCommerce solutions, serving both international companies and industry pioneers. 800 TeleServices provides comprehensive customer services via multiple communication channels in order to distinguish, gain, and retain customers, and maximise their value. Our Group has over 3,000 employees, and is prolific across the major areas of the Asia-Pacific, including four call center operation centers in Shanghai (Shanghai Huafan), Kunshan (Kunshan Huafan), Hong Kong, and Taiwan. Our call center experiences include customer service hotlines, dial-in and dial-out marketing, upgrade services, customer enquiry management, etc. Our e-commerce experience includes website planning and creation, online and call center services, online marketing, website management and maintenance and operations services, and data analyses services. Currently, 800 TeleServices' offers our solutions in Cantonese, Putonghua, Minnan, English, Shanghainese, Japanese, and Korean. 800 TeleServices' call centersolutions have been responsible for over 400 projects in multiple industries.

     

  • 2013-12-17

    800 TeleServices Wins Two CTI Forum Editor's Choice Awards

    Recently, the CTI Forum-hosted Industry Application and Market Analysis Conference & CTI Forum Editor's Choice Award Ceremony 2013 was held in Beijing, and the Editor's Choice Award for Call Center Outsourcing Solutions 2013 was won by 800 TeleServices. Furthermore, 800 TeleServices customer relationship management operations senior manager Mr. Li Zhang won the Editor's Choice Award for Best Manager 2013.

    Recently, the CTI Forum-hosted Industry Application and Market Analysis  Conference & CTI Forum Editor's Choice Award Ceremony 2013 was held in Beijing, and the Editor's Choice Award for Call Center Outsourcing Solutions 2013 was won by 800 TeleServices. Furthermore, 800 TeleServices customer relationship management operations senior manager Mr.  Li Zhang won the Editor's Choice Award for Best Manager 2013.

    Pic: 800 TeleServices Customer Relationship Management operations senior manager Mr. Li Zhang

    In the context of emerging technologies such as big data, cloud computing, mobile internet, and social media, CTI Forum aims to promote information sharing within the ICT sector (including call centers and corporate communications) via the annual Editor's Choice Awards selection campaign, thus providing a platform for industry-leading integrators, middleware vendors, hardware and software providers, various solution providers, and high achievers to study and understand the latest industry developments and best practices. This time, CTI Forum adopted an approach of “self-recommended/recommended delegation + public voting via a review site + expert research”, and utilized its years of experience and resources to listen to market feedback, in order to strictly select the outstanding technical products, solutions, and practitioners in order with the majority of the users.

    Since 1997, 800 TeleServices has managed and carried out over 500 projects for many globally successful and renowned companies. With our experience, resources, and industry skills, we have been able to aid our client in expanding their market share within China. Our outstanding performances prove that 800 TeleServices provides innovative call center outsourcing solutions that can satisfy quality, cost and time requirements for even the most sophisticated of companies, and help clients better serve the ever-increasing number of customers. 800 TeleServices winning both CTI Forum Editor's Choice Award 2013 and Editor's Choice Best Manager Award proves that the company is recognized for our services and rich management experience within the industry market, and by the sea of users and industry media. 800 TeleServices will also take this opportunity to take our clients-first philosophy one step further, achieving our clients'business goals as our service orientation, and share our market experience with the industry as the leader in the Greater China region.

  • 2013-12-10

    800 TeleServices Partners With Chi Heng For Taobao Charity Store

    As an industry leader in the call center and e-Commerce operations business, 800 TeleServices is always committed to the company's social responsibility for social welfare. Recently, after three months of intensive preparations, Chi Heng Foundation and 800 TeleServices jointly developed a new charity service project – the “Chi Heng Foundation Taobao Charity Store”!

    As an industry leader in the call center and e-Commerce operations business, 800 TeleServices is always committed to the company's social responsibility for social welfare. Recently, after three months of intensive preparations, Chi Heng Foundation and 800 TeleServices jointly developed a new charity service project – the “Chi Heng Foundation Taobao Charity Store”!

    Pic 1: Chi Heng Foundation Taobao Charity Store

    Since 2010, 800 TeleServices has in many occasions funded and cared for those with special disabilities, through events such as the “Love and Care Visitation Scheme”, the “800 TeleServices Family Day”, the “Eco-friendly bag co-production activity, and more. This time, the company utilized the advantages provided by our company's high-quality call center services, and recruited a group of enthusiastic volunteers full of enthusiasm for public welfare undertakings within the group. After undergoing training in 800 TeleServices' professional customer service techniques, the volunteers helped provide pre-sales and post-sales customer services for the Chi Heng Foundation Taobao Charity Store at no cost, with the aim of raising money for children in need through online charity sales, and to have children who need care to feel the care of society thanks to the help of 800 TeleServices staff.

    Pic 2: 800 TeleServices and Chi Heng co-produced eco bags

    Regarding this charitable servicce provided by 800 TeleServices, 800 TeleServices Group Chairman and CEO Mr. Alex Wong stated that the cause was derived from the company's service motto of serving society, and stated: “Since 1997 to 2013, during every Blood Donation Day, every tree-planting festival, every charity bargain sale, every charity performance, 800 TeleServices has for 16 years been a constant force in contributing to society thanks to our passion towards social responsibility and attention to public welfare. This latest charitable action is just one new venture in showing our love and support. While 800 TeleServices thrives and grows, we also hope to give back to society with sincerity, and spread this love further and furthermore.”

    Profile

    Chi Heng Foundation Introduction: The Foundation was established in 1998, and was registered as a legal charity organization in Hong Kong in June 2002. The meaning of “Chi Heng” is to use wisdom upon taking action. The Chi Heng Foundation’s core philosophies are to use knowledge to take action, and help those in need, including focusing on AIDS prevention for those vulnerable, and taking care of AIDS patients, and affected children. Since 2002, the Foundation has provided support for children affected by AIDS in China, so that they may continue their education. By June 2012, Chi Heng Foundation has provided support for around 9200 children, including primary school, secondary school, and university students.

  • 2013-10-18

    800 TeleServices Wins China Contact Center Award 2013 – Outsourcing Award

    Recently, the China Customer Experience Innovation Conference 2013 & China Contact Center Award Ceremony 2013 was held in Guangzhou.

    Recently, the China Customer Experience Innovation Conference 2013 & China Contact Center Award Ceremony 2013 was held in Guangzhou. 800 TeleServices won the Chian Contact Center Award 2013 – Outsourcing Award for the eighth time, thanks to the company's many years of operating call center outsourcing service successes.  

    800 TeleServices Group Chairman and CEO Mr. Alex Wong stated, “Winning the China Contact Center Award eight times is substantial proof of 800 TeleServices' leading position with in the call center outsourcing industry. Since 2001, 800 TeleServices has won many awards in the outsourcing contact center domain, as well as recognition within the industry and across society. Make no mistake, these are splendid results that come from our companies efforts to endlessly improve, and provide contact center solutions with care to our clients.”

  • 2013-10-15

    800 TeleServices and e-Commerce Leaders Congregate For 4th China Electrical Commerce Fair 2013

    In October, 800 TeleServices and e-commerce giants gathered together for the 4th China Electrical Commerce Fair 2013, said to be the largest and most influential e-commerce industry exhibition platform in China and Asia, hosted in Beijing by the China e-Commerce Association.

    In October, 800 TeleServices and e-commerce giants gathered together for the 4th China Electrical Commerce Fair 2013, said to be the largest and most influential e-commerce industry exhibition platform in China and Asia, hosted in Beijing by the China e-Commerce Association. Many interested customers went to the on-site consultation with the company's e-commerce marketing experts and the company once again successfully demonstrated our one-stop e-Commerce outsourcing operation services (including an excellent e-Commerce customer service, a perfect e-Commerce management software, and efficient online store promotion services)".

    As a call center and e-commerce outsourcing industry expert, Mr. Alex Wong, Chairman and CEO of 800 TeleServices, was specially invited to the 2013 China e-Commerce Growth Summit Forum, and gave an insightful speech on how the Call Center Outsourcing Industry Helps e-Commerce Operations”. At the same time, 800 TeleServices also won the China e-Commerce Association and China e-Commerce Expo Organizing Committee's“China e-Commerce Top 100 Award 2012-2013” in the “Top 10 e-Commerce company Service Providers Award” category, thanks to the company's many successful cases serving globally renowned enterprises. The awards are designed to establish and recognize powerful service providers.

    Pic 1: 800 TeleServices Chairman and CEO Mr. Alex Wong providing insight

    Pic 2: 800 TeleServices' Mr. Shixiong Huang (third from right) receies the award for the company

    After the exchange with e-commerce giants Tmall, Taobao, JD.com, and other large corporations, Mr. Wong expressed that it was an honor to have this opportunity, and expressed, “800 TeleServices has always believed that creating one-stop e-commerce solutions based on the current market situation for traditional businesses, and thus obtaining a great percent of market share, is what clients want. 800 TeleServices has managed to stand out above the crowd in outsourced customer service operations for many local companies, as is the only outsourced call center company to be part of the Top 100 listing, helping tertiary service industries. This shows 800 TeleServices operational abilities and strengths, and our capability to help traditional businesses enter the e-commerce realm as soon as possible. We would like to thank all companies and all our clients for your support and recognition!”

     

     

     

  • 2013-06-27

    800 TeleServices e-Commerce Talk: Paving The Way Towards Traditional Industries e-Commerce

    n late May, 800 TeleServices e-Commerce head consultant Mr. Pengfei Cheng gave e-Commerce system knowledge training to CPC Jiangsu Guo'ao Clothing and Accessories Co. Ltd. to rave reviews. Recently, Mr. Cheng was invited back to the Jiangsu Clothing and Accessories Marketing Special Training Camp, jointly held by the Jiangsu Provincial Department of Human Resources and Social Security, the Jiangsu Fashion Designer Association, and the Hong Kong Polytechnic University in Hong Kong, in order to share 800 TeleServices' successful operation experiences and cases with senior managers and sales directors from many fashion companies.

    In late May, 800 TeleServices e-Commerce head consultant Mr. Pengfei Cheng gave e-Commerce system knowledge training to CPC Jiangsu Guo'ao Clothing and Accessories Co. Ltd. to rave reviews. Recently, Mr. Cheng was invited back to the Jiangsu Clothing and Accessories Marketing Special Training Camp, jointly held by the Jiangsu Provincial Department of Human Resources and Social Security, the Jiangsu Fashion Designer Association, and the Hong Kong Polytechnic University in Hong Kong, in order to share 800 TeleServices' successful operation experiences and cases with senior managers and sales directors from many fashion companies.

    As part of the “Thousand People Training in Hong Kong” project organized by the government of the Jiangsu Province, this training group has received unanimous recognition for successfully organized the heads of garment enterprises in the province to receive dedicated training at the Hong Kong Polytechnic University for five consecutive years since 2010, for skills such as industrial development, brand building, industry transformation and upgrading, brand design, brand positioning, marketing, buyer and merchandise planning, procurement process and cycle, store planning, display design management, brand retail e-commerce model, apparel supply chain and logistics, and more. This time, 800 TeleServices e-Commerce department chief consultant Mr. Pengfei dChen spoke on the theme of the “Brand Retail e-Commerce Model”to explain practical management knowledge of how traditional industries can position, plan, and implement e-Commerce systems, such as development trends, difficulties  traditional industries face, mistaken ideas, positioning, planning, implementation and case studies, and more.

    Pic: 800 TeleServices e-Commerce chief consultant Mr. Pengfei Chen speaks to the audience

    In recent years, e-Commerce has begun to force out traditional industries. According to iResearch data, in the first quarter of 2013, the transaction volume of China's online shopping market reached 352.08 billion yuan, a year-on-year increase of 36.6%, accounting for 6.3% of total revenue sales of consumer goods. Under the pressure of needing to do e-Commerce, many enterprises have become passive while trying to shift business models, and without “the e-Commerce gene”, they are forced to copy their offline model to the online space, with limited success, and some even becoming a heavy burden. That said, tradicitional industries shifting to e-Commerce is not without its benefits, as reintegrating offline resources with online resources brings big opportunities. Thus, the transformation to e-Commerce for traditional enterprises is not a question of do or do not, but how.

    During the talk, Mr. Cheng expressed that although many traditional industries have begun to try out e-commerce, the fact is that not every traditional industry is able to have stable online businesses, and up until now, the number of traditional businesses which have been able to change to be more online-centric are quite few. As 800 TeleServices has successfully created tailor-made e-commerce solutions for both famous international and local brands, and successfully operated both B2B and B2C platforms, we will help everyone understand the current online commercial environment, and teach how to create an online business structure and implement it, based on the current products, resources, industry placement, and abilities of traditional businesses. We’ll be able to create strategies and solutions for problems that may arise and affect traditional businesses via e-commerce, and pioneer a new age of Chinese brands in the online age!

  • 2013-06-27

    800 TeleServices Voices Out On e-Commerce Companies Social Media Usage

    The current era of rapid change in technology, dealing with the massive amount of information is a challenge for creative minds. China's economic development also needs a strong rise in the creative economy. Arguments and analyses from speakers who work at the forefront of the market and lead development trends in the industry can provide intellectual support for creative people.

    The current era of rapid change in technology, dealing with the massive amount of information is a challenge for creative minds. China's economic development also needs a strong rise in the creative economy. Arguments and analyses from speakers who work at the forefront of the market and lead development trends in the industry can provide intellectual support for creative people.

    Recently, Mr. Pengfei Chen, e-Commerce Chief Consultant for 800 TeleServices, was invited to speak at the largest creative leader summit in Asia, the “6th ROI Creatives Festival – Marketing 3.0 from socialized marketing to socialized businesses” on the topic of how e-Commerce works with social media to explore how creativity in marketing strategies can maximize commercial efficiency under the trend of integration with the whole media in the era of big data, and how gold investment companies can practice a perfect combination of “creativity” and “commercial”  from a theoretical perspective.

    ROI Festival Introduction: The biggest difference compared to other creatives awards is that the ROI Festival presents awards to brands and companies who present the most creativity, promoting those in the creative industries who are able to gain the largest market return using the smallest budget. The award focuses on creativity in quantitative trading in the market, and is judged by ROI (Return on Investment) to determine the investment and return gained by the creative. A successful creative must not only look at the return gained from the market, but also the investment as well.

  • 2013-03-27

    800 TeleServices won "top 20 business process outsourcing enterprises in China"

    After winning the "TOP20 best practices in BPO business of China service outsourcing enterprises" in 2010, 800 TeleServices has been awarded the "TOP20 business process outsourcing enterprises in China" in 2012.

    After winning the "TOP20 best practices in BPO business of China service outsourcing enterprises" in 2010, 800 TeleServices has been awarded the "TOP20 business process outsourcing enterprises in China" in 2012. During the period, Alex Wong, chairman and CEO of 800 TeleServices, attended the award ceremony and was invited as a guest speaker to participate in the high-end dialogue of "2013 China service outsourcing leaders annual meeting" jointly held by China outsourcing network and Devott service outsourcing research institute in Binhai new area, Tianjin.

     

     

     

    Since the first BPO TOP20 selection was launched in 2010, the enterprises selected in the BPO TOP20 have become a banner of China's BPO industry and the best representative of China's service outsourcing industry in international competition. This time, the organizing committee will strictly continue to use the "five forces model" to conduct comprehensive assessment of China's local bpo enterprises from five dimensions of operation, growth, professional, development and innovation, aiming to select outstanding representative enterprises, so as to set a benchmark and lead the industry to the international market. 800 TeleServices won the BPO business process outsourcing TOP20 again, on the one hand, confirmed 800 TeleServices through the development of recent years, give full play to the process management, talent, technology, experience, customers, business model and other advantages, through continuous enhancement enterprise's core competitiveness, actively to high-end industrial chain extension of BPO, collection of data processing, voice services, software research and development of BPO, business process management consulting and training services business process outsourcing (call center and e-commerce) the strength of the service; On the other hand, it also means the consolidation of 800 TeleServices  leading position in the BPO industry.

     

    On the two awards, the chairman and chief executive of 800 TeleServices, Alex Wong, said, "the two awards, from 'TOP20 BPO best practices' to' TOP20 BPO business process outsourcing companies', are a recognition of 800 TeleServices’ achievements in BPO outsourcing management. Since the establishment of 800 TeleServices, in the past 16 years, we have built up an excellent outsourcing professional management team, with international leading service level and management innovation strength, and successfully established its own brand image in the industry. In the future, we will continue to share our experience in this area with the Chinese BPO industry and enhance the international competitiveness of Chinese BPO enterprises."

  •  

    Pic 1: Shanghai Net Goods Fair venue

    Following the 14th China Jiangsu International Fashion, Home Textile, and Fabric Expo in mid-September, which was highly praised by visitors, Alibaba recently hosted 2012's largest scale Shanghai Net Goods Fair – In-Home Expo, with 800 TeleServices participating due to the company's experience as a third party service company with a wealth of experience on the Taobao platform.

    According to Taobao statistics, since 2009, Taobao's household product sales have grown explosively, with turnover year on year increasing to 130% in 2011, and continuing the speed of growth in 2012. It is predicted that Taobao, Tianmao, and other e-Commerce platforms will have a turnover of over 60 billion in household product sales, and is likely to become one of Taobao's three biggest categories of sold products.

    In fact, the data shows that more and more households, and even other industries, require better, and more adequate e-commerce services. As one of the first wave of Taobao partners, 800 TeleServices is ready to meet these demands by customizing our one-stop e-commerce solutions to suit our clients’ needs, including pre-sales advertising, order management, and post-sales operations and customer service operations. Our solutions include excellent quality customer service operations teams, perfectly developed e-commerce management systems, and efficient online store promotion, which can help solve any e-commerce difficulties online stores might face. Using our experience cooperating with famous brands both within China and overseas, and experience in the creation and operation of online stores, 800 TeleServices has become even more capable of accurately pinpointing the needs of online stores, and use this as the basis for providing the most suitable e-commerce solutions and services for our clients.

     

  •  


    Pic 1: 800 TeleServices Chairman and CEO Mr. Alex Wong gives a speech at the conference.

    Pic 2: 800 TeleServicesAssitant Vice President Ms. Shuxin Wang (third from left) expresses her view at a roundtable opinion.

     

    Recently, 800 TeleServices Chairman and CEO Mr. Alex Wong was invited to attend the world's greatest call center industry conference – the Annual Call Center Conference & Expo China 2012, hosted by the International Customer Management Institute at Shanghai Mart, in order to share experiences with peers, and discuss the development of the industry in the future.

    During the conference, 800 TeleServices Chairman and CEO Mr. Alex Wong gave a speech to local and overseas professionals in the call center industry, operations managers and over 100 elites in the industry on the theme of 'Taking the Lead, and the Urgency to Innovate', sharing 800 TeleServices' practical experience with advanced management, such as Sigma Six, COPC, e-Learning, a self-developed PMS system and other management systems, and explaining the latest developed techniques for call center management.

    At the same time, 800 TeleServices Assistant Vice President Ms. Shuxin Wang was also invited to a roundtable discussion at the Conference, focusing on the topic of the call center industry's urgent need for more resources to support the growth. She and her peers dissected the new economic era and the challenges and opportunities the contact center industry faces during it, and captured the attention of her audience doing so.

    After the conference, 800 TeleServices Group Chairman and CEO Mr. Alex Wong expressed, “800 TeleServices and ICMI follows the same core philosophies, and in ICMI’s 20 years of successful experiences, it has continued to utilize its global network and professional experience to bring new techniques and ideas in the call center and customer service management industry into China. 800 TeleServices has also used this opportunity to share our management philosophies to push forward industry progress.”


  • (上海華泛信息服務有限公司運營中心現場圖)

    Shanghai Huafan Company Ltd. offices

    Recently, the Shanghai Commission of Commerce announced 2011's first batch of outsourcing key enterprises to include 800 TeleServices subsidiary Shanghai Huafan Company Ltd.

    Shanghai Huafan Company Ltd. has since 2009 succeeded in providing many international brands with offshore outsourcing services in Hong Kong, Taiwan, and South Korea. Thanks to this wealth of experience, Shanghai Huafan has been approved as part of the first batch of 38 internationally recognized key service outsourcing companies, and will also get to benefit from China and Shanghai's incentives as well.

    Furthermore, so that more Global 500 companies will be able to fully put their trust in our services, we have upgraded various aspects of information security management since the beginning of 2011, and successfully earned the ISO27001 certification, proving that our services and security is of utmost quality.

  • 2011-10-14

    Expansion of the Kunshan Delivery Center

    Entering 2011, the scale as well as the business scope of 800 TeleServices Group has significantly developed.

    Entering 2011, the scale as well as the business scope of 800 TeleServices Group has significantly developed. In order to meet the growing business demands, in August, the second phase of the expansion project of 800 TeleServices Kunshan delivery center started. The expansion project is planned to increase the seats from 650 to 900, while making further expansion of the other functional area. The total construction area of the entire center is estimated to be over ten thousand square meters after the project completes.


    The new functional area contains the functions that closely relate to the staff's working and leisure activities, including the training (E-learning classroom, theater), restaurant and activity venue (game room, activity room), excellent performance center, laboratory, etc.


    The brand new multi-functional delivery center will provide the staff with more comfortable work environment, thus ensuring our clients to get high-quality and stable service, and make full preparations for new business development.

  • 2011-10-14

    Awarded the National Service Outsourcing "School-Enterprise Cooperation" and "Best Employer"

    Recently, Committee of Experts on China's Service Trade Association under the Ministry of Commerce selected the first batch of enterprises and institutions which make positive contribution to the development and talent training in the service outsourcing industry.

    Recently, Committee of Experts on China's Service Trade Association under the Ministry of Commerce selected the first batch of enterprises and institutions which make positive contribution to the development and talent training in the service outsourcing industry. After two months’ evaluation by the experts, 800 TeleServices Group eventually won the national service outsourcing "Talent Training School-Enterprise Cooperation Contribution" and the "Best Employer" awards.


    800 TeleServices has attached great importance to the attraction and training of campus talents. With the rapid development of call center and e-Commerce, keeping on cultivating more new industry talents and offering better job opportunities for graduates, have become the focus of 800 TeleServices' work. 800 TeleServices has been conducting exchange with schools across the country, and make new attempts in school-enterprise cooperation model in recent years. In March, 800 TeleServices officially signed an agreement with the Jiangsu Yancheng Technicians' College, to establish a class under the name of 800 TeleServices. The class will merge the industry conditions, company culture, career path, job requirements, etc. into the students' courses. And 800 TeleServices also built a classroom with advanced equipments in the school to enhance students' real experience. Meanwhile, 800 TeleServices invested significant resources in staff career development, training, working environment, leisure activities and many other aspects. The "Best Employer" and "School-Enterprise Cooperation" Awards are high recognition of the working efforts of 800 TeleServices.

     

    The classroom under the name of 800 TeleServices

  • 2011-06-24

    Launched the JV Company with Empower Consulting Group in Quanzhou

    Referring to this cooperation, Mr. Alex Wong, 800 TeleServices Group Chairman and CEO, commented: "Empower Consulting Group has more than ten years' consulting experience and takes the lead in many different industries.

    In the aim to providing better services as well as supporting the business development to the West Coast Economic Region and Taiwan, 800 TeleServices Group together with the leading consulting company in Singapore, Empower Consulting Group, launched a joint venture in Fujian named Quanzhou Yinxiang Information Technology Development Co., Ltd. in the early June this year.


    Referring to this cooperation, Mr. Alex Wong, 800 TeleServices Group Chairman and CEO, commented: "Empower Consulting Group has more than ten years' consulting experience and takes the lead in many different industries. The cooperation will bring benefits to both sides in not only the operation experience but also the customer resources. We'll promote the strengths of both sides to provide professional outsourcing call center and BPO solution. "

     

    800 TeleServices Group Chairman and CEO, Mr. Alex Wong (left), Empower Consulting Group Director, Mr. Jianzhong Zhuang(right) together with other directors and government leaders(second row)

  • 2011-04-01

    Acquired COPC Registered Coordinator Qualifications by Senior Managers of 800 TeleServices

    After intensive training and rigorous assessment, two senior managers from 800 TeleServices operation team are certified as the COPC Registered Coordinator with their rich knowledge in operations management skills.

     

    After intensive training and rigorous assessment, two senior managers from 800 TeleServices operation team are certified as the COPC Registered Coordinator with their rich knowledge in operations management skills. There are 4 managers in 800 TeleServices who have acquired this qualification so far, playing important roles in operation management, process control, recruitment and training aspects.
    800 TeleServices invests significant resources each year in operation management training to ensure that we have the most advanced know-how to improve the service quality and customer satisfaction.

    Customer Operations Performance Center established world-class benchmarks, which focus on labor productivity, efficiency and cost effectiveness. It is the world's first and only authoritative certification specifically designed for customer contact centers.

     

  • 2011-04-01

    800 TeleServices Adopts the Lean 6-Sigma Methodology

    As an advanced management method with the goal of pursuing continuous quality upgrading based on data, lean 6-Sigma has become one of the most important management tool and development strategies for enterprises who seek for excellency.

     

    As an advanced management method with the goal of pursuing continuous quality upgrading based on data, lean 6-Sigma has become one of the most important management tool and development strategies for enterprises who seek for excellency. After detailed preparation in the last 6 months, 800 TeleServices will set up task force for four major projects/departments in April to implement the lean 6-Sigma initiative. We aiming through the lean 6-Sigma implementation, these projects can further optimize the working procedure, reduce costs while improving quality and increase customer satisfaction.

     

    The driving force for the implementation of lean 6-Sigma comes from the concept of Continuous Improvement of 800 TeleServices. All departments in the company will be fully involved in the initiation, training, evaluation and other key procedures. After successful pilot run of these key projects, lean 6-Sigma philosophy and methodology will fully integrate into 800 TeleServices. We hope to optimize the way of our inherent thinking and working habits by introducing this scientific method, and try to pursue excellency and perfection in each process and every detail.

  • 2010-11-01

    Awarded the "2010 Best Call Center in Asia-Pacific"

    Group Chairman and CEO of 800 TeleServices, Mr. Alex Wong, accepted the award, symbolizing the highest honor of the 2010 Best Call Center in Asia-Pacific, from the hands of the Executive Committee.

     


    Group Chairman and CEO, Mr. Alex Wong (left) accepted the award from the APCCAL Executive Committee

    Hosted by the Asia Pacific Customer Service and Call Center Alliance (APCCAL), the third Asia-Pacific Call Center Industry Summit and the Best Call Center Award Ceremony was held in Bali. At the award ceremony, Group Chairman and CEO of 800 TeleServices, Mr. Alex Wong, accepted the award, symbolizing the highest honor of the 2010 Best Call Center in Asia-Pacific, from the hands of the Executive Committee.

    As the winner of the sixth "Best Call Center Award in China", the 800 TeleServices Group competed in the competition for this Asia-Pacific award, and finally stood out from many international companies to obtain this honor by showing excellent performance in operation management.

     

  • 2010-10-28

    Hong Kong Journalists Joint Interview: Talk about the New Development of E-Commerce

    The Group Chairman and CEO of 800TeleServices, Mr. Wong attended a joint interview with a group of Hong Kong media including HKTDC, Ming Pao, Sing Tao Daily, and iMoney at the Shanghai headquarters on October 15, 2010. Based on the ten years' experience, Mr. Wong shared an in-depth exchange of 800 TeleServices' rapid development in e-Commerce in recent years.

    The Group Chairman and CEO of 800TeleServices, Mr. Wong attended a joint interview with a group of Hong Kong media including HKTDC, Ming Pao, Sing Tao Daily, and iMoney at the Shanghai headquarters on October 15, 2010. Based on the ten years' experience, Mr. Wong shared an in-depth exchange of 800 TeleServices' rapid development in e-Commerce in recent years.

     


    Mr. Wong (right) accepts an interview from Hong Kong journalists

    During the interview, Mr. Wong shared 800 TeleServices' rapid growth in e-Commerce and valuable experience we've gained: "With our deep understanding of the e-Commerce platform, together with the advantages of ten years of rich experience in the operation and management of call centers, in the beginning of 2008, we became the partner of Taobao.com, the e-Commerce leader in China, one of the first batch of Taobao partners."

     

    We offers services covering Taobao web store design and construction, daily operation, WangWang chatting, and e-marketing support on Taobao, which greatly speeds up the time for products to reach the market for our customers. Mr. Alex further commented: "We have been using our actions to prove our services and care for the customers. We connect the whole process in an orderly way by e-CRM, which greatly enhance the shopping experience of our customers."

     


    CEO Mr. Wong (center) introduced to the Hong Kong Journalists about the work in delivery center

     

    When asked about the future plans of 800 TeleService in e-Commerce arena, Mr. Wong said: "We hope that with the rapid development of e-Commerce in China, more customers will expand the Chinese market with the help of our experience."

     

     
    Mr. Wong (third from left) and the Hong Kong journalists

     

  • 2010-10-23

    800 TeleServices Awarded the “2010 Best China Contact Centre – Inbound Service” Title

    800 TeleServices was named as the "2010 Best China Contact Centre – Inbound Service" in September.

    800 TeleServices was named as the "2010 Best China Contact Centre – Inbound Service" in September. At the same time, Terence Huang, AVP of our Customer Service Operation was nominated as the "2010 Best Call Centre Manager". This is the second time that the company has won such an honourable title and this signifies the outstanding performance and high quality management skill that we have within the industry.

     

    Both awards are presented by 51callcenter.com, with joint steering of CSIP and CNCBA and co-organize by CCTaoRen.com and CCMU, and is one of the most reputable organization in the call centre industry in China.


    800 TeleServices Group Chairman and CEO, Alex Wong(left 3) in the awarding ceremony

     

  • 2010-09-29

    800 TeleServices Group Awarded the "Outstanding Partner in 2009-2010" of HTC

    Recently, the "2010 Service Provider Conference" was held in Nanjing, Jiangsu Province by Dopod Communication Company Limited ("HTC") and the 800 TeleServices Group won the "Best Partner 2009-2010 Award".

    Recently, the "2010 Service Provider Conference" was held in Nanjing, Jiangsu Province by Dopod Communication Company Limited ("HTC") and the 800 TeleServices Group won the "Best Partner 2009-2010 Award". This is second time that 800TeleServices Group has been honored this prize.

    It has been 8 years since 800 TeleServices Group established a partnership with HTC in 2002. With the advanced management experience in outsourcing call center industry, 800 TeleServices provides the mobile phone users of HTC with various services covering sales and purchase consulting, repair services, maintenance visits, troubleshooting guides, technical support, complaint handling, customer comments and suggestions collection, and other services via telephone, email, online chatting etc.

    On receiving this award, COO of 800 TeleServices, Mr. Benjamin Ma commented: "This award is the full recognition of the 800 TeleServices’ efforts and perseverance over the past years. 800TeleServices sincerely thanks for the trust, understanding and support, as well as the favor and recognition that HTC has given us in all these years."


    With wealthy industry experience and understanding on Asian culture and market, 800 TeleServices Group has successfully provided comprehensive one-stop outsourcing call center and e-commerce solutions for several well-known companies. Looking to the future, 800TeleServices is aiming to provide better service to our customers. With Experience, Innovation, and Human Touch, 800TeleServices is looking forward to becoming one of the most trusted partners of our clients.

     


    Mr. Benjamin Ma accepted the award from Michael, the director of HTC Asia-Pacific call center

     

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800 TeleServices is the pioneer of BPO solutions in Asia. We are also the only service provider that runs operation centers in Asia-Pacific region(Shanghai, Kunshan in Jiangsu Province, Guangzhou, Chongqing and Xi'an, Hong Kong, Taipei and Tokyo, providing 24-hour services to reach every corner of Asia Pacific. As an operator with regional expertise and capablilties, in close collaboration with peer partners worldwide, we are able to penetrate into local markets in Asia and extend our services to major international markets. Clients in many countries and regions of the world are able to enjoy our services in different local languages.

Contact Us
  • 800 TeleServices (Shanghai) Marketing Consulting Company Limited (Headquarters)
    4-5/F, No.120, Lane 91, E'shan Road, Pudong District, Shanghai, PRC 200127T 86-21-5820 2288
  • 800 TeleServices (Hong Kong) Limited
    Unit 8-11, 12/F, Sterling Centre, No.11 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong T 852-2111 8333 
  • 800 TeleServices (Taiwan) Limited
    10F.-2, No.10, Lane. 609, Sec. 5, Chung-Hsin Rd., San-Chung Dist., New Taipei City, Taiwan T 886-2-2995 6661 
  • 800 TeleServices Business Contact
    Business Development & Account Servicing Department T 852-2111 8333   main@800teleservices.com
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